Deployment Lead

Taktile empowers financial institutions to transform into truly AI-native organizations. We’re looking for a Deployment Lead to serve as the strategic partner who ensures our customers successfully implement and unlock maximum value from AI-driven decision-making. In this post-sale role, you'll be the primary point of contact guiding enterprise customers through complex implementations and driving sustained business impact.

Responsibilities

Act as the strategic partner and primary point of contact for enterprise customers post-sale; Coordinate cross-functional teams (Product, Engineering, Solutions, Data) to deliver high-impact projects on time; Translate complex business problems into workflows and product configurations; Become a subject-matter expert in the Taktile platform and the business value it can unlock for our customers; Collaborate with Account Executive and Solution Engineers to build strong relationships with executive level stakeholders as well as core users within customer teams; Identify new opportunities for product expansion and adoption within customer accounts; Gather feedback and insights to inform product development and iterate on delivery playbooks with product and engineering teams

Requirements

Curious & Creative – You love uncovering innovative ways to solve customer challenges and enjoy diving into the technical and business implications for both the customer and the Taktile platform; Clear Communicator – You have excellent communication and stakeholder management skills, and are effective across all levels of an organization; Entrepreneurial – You’re hands-on, proactive, and excited to help shape both the product and the company; Team Player - You enjoy working cross-functionally with teams across Marketing, Sales, Solutions, Support, Product, Engineering, and Customer Success; Experienced - You have 4-6 years of experience in tech consulting, tech implementation or customer-facing roles at high-growth startups or enterprises in B2B SaaS and demonstrated team leadership in various situations; Organized – You’re comfortable managing multiple projects, timelines, and stakeholder expectations, even in ambiguous and fast-changing environments; Technically Fluent – You have a technical foundation and can clearly communicate technical challenges and solutions to both engineers and customers, especially in the context of applied AI; Mobile – Willingness to travel up to 40% of the time

Nice to have

Experience in implementing AI at scale in enterprise context; Domain expertise in the financial services industry (banking, insurance, lending, payments, etc.); Strong analytical skills and hands-on mentality; Knowledge of APIs and basics of Python and SQL

Benefits

Work on hard, meaningful problems with real-world impact; Receive top-of-market equity and cash compensation; Access to a self-development budget to attend conferences, buy books or take classes; Join us onsite in our inspiring office spaces in the heart of Berlin, London or New York and travel to bi-yearly company-wide meetings around the world; Shape how enterprise SaaS is delivered at scale; Experience a truly flat hierarchy and interact directly with founding team members; Use the equipment of your choice including a meaningful home office set-up