Deposit Processing Support Specialist II

Accountable and responsible for all aspects of deposit processing and member research. Provides professional service and guidance to members, branches, internal departments with routine to moderately complex inquiries. Ability to work in a fast paced, deadline driven environment. Responsible for daily processing and system tasks, completion of process requirements and reconcilements. Protects the confidentiality of all financial data related to Credit Union operations and its members. Independent judgement, initiative and accuracy required as well as an understanding of regulatory requirements and risk operations to minimize/eliminate potential loss to the Credit Union.

Responsibilities

Accountable and responsible for all aspects of deposit processing and member research; Provides professional service and guidance to members, branches, internal departments with routine to moderately complex inquiries; Works in fast-paced, deadline-driven environment; Responsible for daily processing and system tasks, completion of process requirements and reconcilements; Protects confidentiality of all financial data related to Credit Union operations and its members; Uses independent judgement, initiative and accuracy; Understands regulatory requirements and risk operations to minimize/eliminate potential loss; Opens and sorts mail received from US Postal Service, UPS, Federal Express and internal departments; Posts transactions (loan payment/payoff, checking or savings deposit, general ledger, car dealer payoffs); Balances posted transactions to core system; Scans checks using branch capture scanner; Bundles and files daily work in storage room; Destroys processed checks after 60 days; Accurately processes account closure requests; Verification of deposit requests; Accurately and timely completes financial records research; Schedules and processes member account and profile maintenance requests (address, beneficiary changes, opening new share subaccounts); Handles maintenance clean-up reports monthly; Preps, scans, indexes and verifies documents from retail branch; Performs document administration tasks for file, record retention, image and audit; Identifies maintenance needed to repair exceptions discovered during quality audits; Opens and closes processing day within capture software; Views, quality controls and approves checks received through Teller, Mobile, Merchant and At Home channels; Uploads cash letter to Federal Reserve Bank twice a day; Assists branches with member inquiries regarding checks captured for incorrect amounts or initiates direct member contact; Coordinates communication with IT department for system issues; Supports associates and members by responding to inquiries and requests through the help desk; Audits new account cards by comparing data entry to core system; Adheres to Customer Identification Program (CIP); Ensures required compliance information is provided; Communicates to branches on error corrections needed; Reviews and processes reject report for member by analyzing share draft copy and member account (late pays/returns, guaranteed hold discrepancies, official check and money order exceptions); Balances returns file to core system reports and uploads to processor; Processes requests for stop payments; Completes AM and PM balancing of the GL daily; Assists Accounting with researching GL discrepancies; Handles share draft fraud packets; Processes Cash Management reverse positive pay requests; Assists Risk Management with stolen negotiable items and forgeries to mitigate loss; Assists with writing and updating departmental procedures; Conducts testing as needed and participates in annual business continuity testing; Provides documentation and assists with preparation for credit union annual internal and external audits

Requirements

High School Diploma or GED (General Education Development) (required); Ability to work in a dynamic, high monetary risk operations governed by established deadline and regulatory requirements; Ability to make effective decisions under pressure; Ability to read and interpret documents such as procedure manuals, operating and maintenance instructions, and organizational communications; Ability to prepare routine reports and correspondence; Ability to speak effectively with team members and other CU associates; Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; Ability to interpret a variety of instructions furnished in written, oral, diagram, schedule, or form; Knowledge of personal computers and Microsoft Office software or similar; 10-key proficiency (required); Core banking system familiarity and knowledge (required)

Nice to have

Associate's Degree from a two-year college or technical school (preferred); Education may substitute for experience

Benefits

Generous paid time off (paid holidays, floating holidays, personal days, vacation days, plus sick time); Low-cost Medical, Dental & Vision plans; Paid childcare assistance; Award-winning 401K; Gym fee reimbursement; Tuition Reimbursement; Student loan repayment