Deposit Services Specialist

The main purpose of this job is to support deposit services operations by processing customer transactions, resolving account-related issues, and ensuring work is completed accurately, timely, and in accordance with established procedures.

Responsibilities

Support deposit services operations by processing customer transactions, resolving account-related issues, and ensuring work is completed accurately, timely, and in accordance with established procedures; Process and resolve items within Exception queues, including Stops, Restrictions, Invalid, and Closed Accounts; Process incoming and outgoing return item files in accordance with established procedures, ensuring timely handling of all return items; Calculate and apply interest rate adjustments to customer accounts as required; Perform low to moderate complexity operational tasks while meeting established accuracy, efficiency, and timeliness standards; Process customer transactions in accordance with established procedures guidelines and compliance requirements; Research and resolve transaction-related issues in a timely manner; Respond to internal customer inquiries via phone and email while providing timely, professional support and a high level of customer service; Serve as a backup resource for team members across various areas of the department, as needed; Perform other duties as assigned

Requirements

Basic knowledge of the banking industry, including best practices and regulations; Excellent customer service skills; Ability to learn new processes quickly; Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities; Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills; Ability to remain adaptable and resilient to all situations with an optimistic outlook and casts a positive shadow that is aligned with our culture and Core Values; Basic level of proficiency with Microsoft Word, Excel and Outlook; Associate’s degree or equivalent combination of education and experience; 1+ years financial services or related experience; 1+ years customer service experience

Benefits

Employer-sponsored health insurance; Employer-sponsored dental insurance; Employer-sponsored vision insurance; 401(k); life insurance; paid vacation; paid personal time; career development; education assistance; voluntary supplemental benefits