Deputy Housekeeping Manager

At Gilpin Hotel & Lake House, we proudly offer two distinct luxury establishments situated on separate estates, yet operated seamlessly as one cohesive team. Whether you opt for the laid-back ambiance of Gilpin Hotel or the distinct combination of hotel and country house at Gilpin Lake House, your experience with us is designed to be effortlessly harmonious.
Gilpin Hotel & Lake House are part of the prestigious Pride of Britain Hotels and we are proud to be one of the 580 members of Relais & Châteaux, an association of worldwide independent hotel and restaurant owners.

Responsibilities

🌿 Deputy Housekeeping Manager – 5‑Star Luxury Hotel (Full-Time); 🌿 About being a Deputy Housekeeping Manager at Gilpin; Set within the heart of the Lake District National Park, Gilpin Hotel & Lake House is part of Relais & Châteaux and Pride of Britain Hotels , celebrated for exceptional hospitality, refined presentation, and warm, personalised service.; You’ll work alongside the team each day, maintain immaculate spaces, coordinate the rhythm of housekeeping operations, and ensure every detail reflects Gilpin’s signature calm, order, and understated luxury.; 💫 Your Role as Deputy Housekeeping Manager; Leads with calm confidence, supporting the team throughout the day and ensuring every interaction with guests and colleagues feels professional, warm, and quietly exceptional.; Carries out room resets proactively, deep cleans, replenishes amenities, focusses on bathroom detailing, linen changes, and public‑area presentation, working shoulder‑to‑shoulder with the team to maintain immaculate standards.; Oversees the rhythm of the day across departures, arrivals, lodge turnovers, turndown service, deep‑clean schedules, and urgent housekeeping requirements, ensuring seamless transitions and serene surroundings.; Inspects and refines the details - linens, lighting, scent, layout, amenities, and overall feel, ensuring every space meets Gilpin’s luxury expectations.; Works closely with Front Office, Estates, Spa, and F&B to resolve issues quickly, support guest movements, and maintain smooth operations across the estate.; Coaches the team in cleaning techniques, product use, equipment care, and luxury finishing touches, helping build confidence, consistency, and pride.; Supports stock control, ensures equipment is fit for purpose, reports maintenance issues promptly, and follows up to ensure swift resolution.; Responds to guest requests with grace, handle feedback professionally, and ensure privacy, comfort, and a sense of being genuinely cared for.; Upholds our promise of calm, order, and heartfelt care, elevating the guest experience through thoughtful touches and immaculate presentation.

Requirements

🌸 What You Bring; Strong housekeeping experience within a high‑end or luxury environment.; Impeccable attention to detail and pride in presentation.; Confidence working both solo and within a close‑knit team.; High physical fitness and willingness to undertake daily hands‑on cleaning tasks.; Flexibility, initiative, and a calm, professional presence.; Strong organisational skills and the ability to juggle multiple priorities.; A warm, guest‑focused approach and confidence interacting with guests.; A willingness to embrace a varied role across cleaning, leadership, guest support, and operations.