Deputy manager

Responsibilities

Supporting the day-to-day operations of the location, including recruiting and selecting employees that meet the needs of the location and BaxterStorey; Assessing employee performance, recognising potential, and meeting their training needs as appropriate; Holding regular team meetings to communicate targets, required standards, company, and client information; Collaborating and supporting with the location General Manager to prepare budgets, maintain food costs, and maximise commercial opportunities; Supporting the General Manager in developing and evolving client services at the location, regularly making adjustments and improvements as needed; Providing prompt and efficient customer service while consistently exceeding expectations; Monitoring customer feedback and producing an action plan based on the results; Ensuring all food is presented and served in line within BaxterStorey’s standards, using innovation in the method and style of presentation and food service; Assisting with recruiting appropriately skilled employees, assessing their performance, meeting their training needs including supporting on managing any poor performance; Supporting the General Manager in daily/weekly financial bookwork; Meeting statutory and company requirements in Health and Safety, Food Safety, and environmental legislation and procedures; To consistently look at ways of maximising income through effective purchasing from nominated suppliers and creative merchandising; Maintain and help deliver budgetary records and ensure that all budgets are adhered to; Support to complete stock takes on a monthly basis and evaluate and calculate the cost of sales results; Support in conducting Food Safety and Health and Safety Risk Assessments and ensure that all standards and procedures with regards to Hygiene and Safety are established and maintained in line with the company manual; Liaise and support with your team members and ensure best practices are adhered to

Requirements

Experience as a supervisor or assistant manager within a hospitality environment; Experience in creating a thriving and successful working environment; Excellent supervisory and communication skills; Good delegation and influencing skills; Ability to demonstrate team development skills; Ability to display a real passion for food and customer service

Nice to have

Retail experience

Benefits

28 Days holiday per year; Plus your birthday off as a paid day; 3 volunteering days; 3 days grandparent leave; 26 weeks enhanced maternity leave; Secondary carer leave; Wedding/commitment day leave; Free meals on shift; Bespoke training and development opportunities; Life insurance; Discounts available on our internal app; high street shops, holidays & cinema; Wellbeing hub; Access to employee assistance programme; Cycle to work scheme