Digital Customer Experience Manager

Under general direction, the Digital Customer Experience Manager works on assignments of large scope and complexity. This position is responsible for supporting a Customer Experience functional area to pursue strategic revenue opportunities by developing new products or services, entering into new markets, and forming new business partnerships in or outside the organization to leverage Motion's digital value with current and prospective clients.

Responsibilities

Operates with a significant degree of independence and latitude, meets and communicates with current or new clients and third parties to gather information or to make presentations; Conducts research and analysis to evaluate and identify marketing, sales, distribution, and business expansion opportunities; Manages an existing client base to support organic growth through new business generation and renewal retention; Prospects and develops new relationships; Works with sales and support to ensure a superior level of service; Supports strategic planning initiatives to help plan for growth and expansion, new product development, and other product or service-oriented activities; Builds and maintains internal and external alliances working with existing clients and third parties at high levels; Collaborates with internal groups and functions to engage appropriate resources; Supports marketing and sales and helps to resolve customer service or vendor problems; Participates in selling Motion's value proposition through the entire sales cycle

Requirements

Typically requires a bachelor's degree and seven (7) or more years of related sales, business development, senior applications engineering, or marketing experience; Ability to identify and cultivate new customers through strategic partnerships, resulting in new business opportunities; Ability to work effectively across geographic and business culture lines with Motion Industries and customers; Proven project management and influential leadership skills; Excellent written and verbal communication skills; Innovative and solution-oriented attitude; Confident and self-motivated; Impeccable integrity with a track record delivering quality customer service and ability to interact with all levels; Valid driver's license and a good driving record; Travel required

Benefits

options for healthcare coverage; 401(k); tuition reimbursement; vacation; sick; holiday pay