Digital Experience Specialist - Mercedes Benz of Calabasas

Join Mercedes Benz of Calabasas , part of the Sonic Automotive dealership group, and help Mercedes-Benz customers get the most from the technology built into their vehicles.

As a Digital Experience Specialist , you’ll be the go-to resource for customers learning to use Mercedes-Benz digital and connected features. If you’re great with people, comfortable with smartphones and technology, and enjoy helping customers solve problems, automotive experience is not required .

Salary: Up to $55000 / year

- $18 / hour plus commission based on performance

We're proud of what we're doing here. Come and join us!

Responsibilities

Help customers set up and use the Mercedes-Benz me Connect app and connected vehicle features.; Walk customers through account activation, vehicle pairing, navigation, remote functions, and other digital services.; Explain technology in a simple, approachable way for customers of all experience levels.; Troubleshoot common app, account, Bluetooth, connectivity, and activation issues.; Partner with Sales and Service teams to support customers during vehicle delivery and throughout ownership.; Stay current on Mercedes-Benz technology, software, and digital features.; Deliver the polished, personalized customer experience expected from the Mercedes-Benz brand.

Requirements

Customer service experience in automotive, hospitality, retail, wireless/mobile, technology, luxury sales, or a similar customer-facing environment .; Comfortable using smartphones, mobile apps, Bluetooth, and everyday technology.; Strong communication and problem-solving skills.; Patient and confident working with customers who have different levels of technical experience.; Professional, organized, and able to manage multiple customer interactions.; Valid driver’s license with an acceptable driving record.; Must be legally authorized to work in the United States.; Ability to successfully complete pre-employment requirements, including background check, motor vehicle record (MVR) review, and drug screening.

Benefits

Medical, dental, and vision coverage; 401(k) with company match; Paid time off and paid parental leave; Company-paid life insurance; Ongoing training and professional development; Employee vehicle purchase and lease benefits; Opportunities for career growth and advancement