Digital Site Reliability Engineer- Madrid based

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

The Digital Site Reliability Engineer is responsible for ensuring the availability, stability and operational performance of Radisson’s brand web and mobile applications.

This role focuses on technical operations, proactive platform monitoring, incident response, root cause analysis, stakeholder communication and support process optimization as part of the Site Reliability Engineering team, working closely with Observability and DevOps specialists, internal teams and external partners to maintain reliable digital services and high-quality customer experience across all digital channels.

Role purpose

- Monitor the health, performance, and availability of digital platforms and business-critical customer journeys.
- Investigate and resolve complex L2/L3 incidents, identifying root causes and implementing corrective actions.
- Proactively identify service degradations before customer impact.
- Troubleshoot application outages or degraded performance issues.
- Perform root cause analysis and implement corrective actions end-to-end with development teams.
- Maintain operational runbooks, knowledge base articles, and support documentation.
- Improve operational visibility through dashboards, alerts, reporting, and service health indicators.
- Drive continuous improvements in monitoring coverage and alert quality.

Location

- Madrid, Spain. Relocation is necessary to Madrid.

Language skills

- Professional English proficiency (spoken and written) required.

Requirements

2–3 years of experience in application support, site reliability, or service operations environments.; Strong experience managing and troubleshooting complex L2/L3 incidents.; Proven ability to investigate service degradation, performance issues, and availability incidents.; Hands-on experience with Observability and monitoring tools (e.g. Dynatrace, Grafana, New Relic).; Exposure to cloud environments (Azure, AWS, GCP).

Nice to have

Understanding of modern web applications, APIs, microservices, and distributed systems.; Familiarity with distributed tracing, synthetic monitoring, and digital experience monitoring.; Knowledge of CI/CD pipelines, DevOps practices, or Agile methodologies.; Strong communication skills, with the ability to manage technical and business stakeholders during critical situations.; Hospitality industry experience.; Experience working in multidisciplinary, multicultural and geographically distributed teams.