Dining Room Manager

The Dining Room Manager at Twin Farms supports the Food & Beverage Director in the day-to-day operations of all dining venues, ensuring exceptional service standards, operational excellence, and memorable guest experiences. This role is a key member of the Food & Beverage leadership team, setting the tone for professionalism, hospitality, and thoughtful service across the resort’s dining operations.

Responsibilities

Assist the Food & Beverage Director with daily operations across all food and beverage outlets; Serve as a member of the leadership team, supporting performance management, team motivation, and efficient use of resources; Establish and uphold service standards that reflect knowledgeable, polished, and genuinely warm hospitality; Coach and mentor dining staff in service technique, wine and food knowledge, and interpersonal skills; Play a key role in the planning and execution of group dining experiences and special events; Support departmental administration, including purchase orders, staff scheduling, and review and authentication of timesheets; Act as a primary communicator within the department regarding daily dining operations; Open and/or close dining venues as needed, including The Dining Room, Twigg’s, Lewis Thompson Dining Room, and the Wine Cellar, ensuring all spaces are properly secured and prepared for service; Oversee room arrangements and final table setups with a strong attention to detail; Make timely, practical decisions that balance the needs of guests, staff, and the resort; Expedite food and beverages and step into service roles as needed to maintain seamless operations; Maintain dining room safety standards and ensure staff compliance with all safety procedures; Monitor inventory for bar and dining supplies, equipment, and uniforms; submit requisitions and oversee restocking; Collaborate closely with the culinary team to review menus and ensure guest needs and preferences are met; Manage guest relations within the dining experience, directly addressing concerns and resolving issues to the highest level of satisfaction; Anticipate service challenges and proactively adjust pacing and workflow to ensure smooth operations; Assist with hiring initiatives and support corrective and disciplinary actions, including terminations, in collaboration with Human Resources; Inspect staff grooming and attire, addressing any deficiencies to maintain professional standards

Requirements

Demonstrated organizational skills, including the ability to anticipate future needs, plan accordingly, and maintain consistent follow-up; Guest-focused approach to resolving concerns with a positive, proactive mindset and strict adherence to confidentiality; Strong communication skills across a variety of situations, including supervisory and leadership responsibilities; Consistently professional demeanor, particularly when addressing elevated guest concerns; Ability to respond quickly to changing demands while remaining resourceful and solutions-oriented; Proven ability to manage multiple priorities simultaneously with efficiency, accuracy, and attention to detail; Skilled at establishing, maintaining, and following through on priorities despite frequent interruptions and unexpected challenges; Flexible and reliable availability, including opening and closing dining areas and working weekends and holidays

Benefits

Health, dental, and vision insurance with employer contributions; Complimentary life insurance; 401(k) retirement plan with employer match; Paid vacation, holidays, and sick time; Employee Assistance Program (EAP) with confidential support and resources; Relocation and travel assistance for select roles; Daily staff meal; Training, professional development, and tuition assistance; Competitive wages; Employee referral bonuses; Exclusive dining and lodging privileges