Director, Brand Operations

Ramp's Brand team ships a high volume of ambitious creative across product launches, growth, events, customer marketing, and brand awareness. As the work has scaled, so has the need for a strong operating system around it. We're hiring a Director of Brand Operations to build that operating system: the processes, milestones, and cross-functional coordination that let a world-class creative team do its best work and ship fast. This is an operations role focused on how the work gets done; it is not a traditional production-management role. You'll be the operator who protects creatives from organizational swirl, sets clear ways of working, and fixes cross-functional breakdowns upstream so great ideas reach the world quickly.

Responsibilities

Own and build the operating system for how Brand's creative gets produced.; Build the brand operating system: the processes, milestones, and ways of working that turn creative direction into shipped work.; Diagnose and fix bottlenecks across functions. Find where work stalls, trace it to the source, and remove the limiting factor wherever it lives.; Protect creatives from org swirl by absorbing cross-functional complexity so the team stays focused on the work.; Automate with AI: use AI to streamline how work flows and cut manual overhead across the operation (intake, triage, status, reporting, handoffs).; Partner with the creative leads so operations and creative are complementary, freeing creative leads to focus on creative.; Be Brand's ambassador to the rest of Ramp: scope incoming work and pull Brand into projects early, at the right time.

Requirements

Exceptional organization: you hold 20+ live workstreams and keep everyone on track; A cross-functional root-cause instinct: you can walk into a tangled, multi-team workflow, explain why it's slow, and fix it. This is the most important capability for the role.; A track record of building systems and automation: you've taken an operation from messy to repeatable and use tooling and AI to compress cycle time.; A metrics-driven approach: you instrument delivery so progress is clear and provable.; Hands-on, lean leadership: you lift both the operation and the people in it.; A bias for better ways of working: you remove limiting factors and speed up delivery without adding process for its own sake.; An operator-first profile: we care more about someone who can diagnose and fix how work flows than about a creative, production, or marketing pedigree. Strong candidates come from product ops, biz ops, GTM ops, finance ops, or chief-of-staff backgrounds.

Nice to have

Experience scaling an in-house creative or content studio in a high-growth environment.; Experience building AI-assisted operational workflows.

Benefits

Flexible PTO; Centralized home-office equipment ordering; Health and wellness stipend; Budget for intra-office travel; Weekly coffee stipend; 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents; One Medical annual membership; 401(k), including employer match on contributions made while employed by Ramp; Fertility HRA (up to $10,000 per year); Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay; Pet insurance; In-office perks: lunch, snacks, drinks, and more; Relocation expense coverage to NYC or SF (if needed)