Director, Core Banking & Automation

The Director Core Banking & Automation plans, organizes, and manages staff and overall operations that facilitate the stable operation of the organization's core banking and related system operations, as well as the automation of manual processes across enterprise systems. This includes maintaining, supporting, automating, and optimizing core banking platforms and related technology initiatives. In collaboration with external vendors, business stakeholders, system experts, and information security teams, the Director schedules and directs activities to implement business and technology changes in a timely and accurate manner. The role is accountable for the design, development, execution, support, maintenance, security, and performance of core banking systems and automation initiatives. This role serves as the technology leader and enterprise subject matter expert for Fiserv DNA and the broader Fiserv suite of applications, providing strategic direction, operational oversight, vendor management, release coordination, roadmap planning, and support for enterprise-wide core banking initiatives.

Responsibilities

Carries out leadership responsibilities in accordance with organizational policies, values, and applicable laws; Directly supervises Core Banking System Analysts, Database Administrators, Core Automation team members, and RPA resources; Serves as the primary technology owner and subject matter expert for Fiserv DNA and the broader Fiserv suite of applications; Acts as the primary contact for core banking-related enhancement requests; Ensures high levels of availability, reliability, and performance of core banking and related systems; Provides leadership and oversight for database administration including Oracle and SQL; Leads the Core Automation, DBA, and RPA teams; Establishes and manages automation governance; Serves as the primary technology relationship owner and escalation point for core banking technology vendors; Researches and evaluates core banking enhancements, applications, integrations, and connectivity solutions; Manages and sets priorities for maintenance, support, enhancement, and development of core banking and automation systems; Participates in vendor management, service agreements, budgeting, and supplier contract discussions; Provides leadership and management oversight for projects, incidents, service requests, problems, and escalations; Ensures efficiency and effectiveness of Core Banking and Automation technology platforms; Reports on core banking and automation performance to executive leadership; Develops and maintains the roadmap for Core Banking, Database Administration, Automation, and RPA capabilities; Ensures business continuity, disaster recovery readiness, succession planning, and risk mitigation strategies; Implements mechanisms to monitor, manage, and communicate operational and project progress; Fosters a culture of collaboration, innovation, continuous improvement, and automation; Collaborates with business leaders, product owners, and technology teams; Accountable for the on-time, high-quality delivery of projects, enhancements, and operational commitments; Creates, implements, and maintains a continuous improvement strategy for core banking operations, automation, and service delivery

Requirements

High School Diploma Required; Bachelor's Degree in related field required; 8-10 years similar or related experience of progressive experience in banking technology, core banking platforms, enterprise application support, automation, or related technology leadership; 5-8 years similar or related experience of leadership experience managing technical teams; Hands-on leadership experience supporting and managing Fiserv DNA and related Fiserv core banking applications; Experience leading enterprise application support, database administration, automation, and operational technology teams; Expert-level knowledge and experience with Fiserv DNA and related Fiserv applications, including core processing, integrations, batch operations, release management, and vendor escalation; Strong understanding of core banking operations, batch processing, interfaces, integrations, database dependencies, system configuration, change management, and vendor management; Knowledge and understanding of credit union and banking operations; Experience leading System Analysts, Database Administrators, Automation Engineers, and RPA resources; Experience with Robotic Process Automation (RPA), workflow automation, and automation governance frameworks; Knowledge of Atomic and other related automation products; Strong knowledge of Oracle and SQL database structures, administration, and performance optimization; Experience with infrastructure concepts, networking, cybersecurity, and enterprise application support; Strong leadership, communication, vendor management, problem-solving, and strategic planning skills

Nice to have

Experience within a regulated financial institution is strongly preferred; Experience leading major core banking implementations, upgrades, conversions, integrations, or modernization initiatives preferred; Experience with Lumin, Zelle, OnBase, and related banking technologies preferred

Benefits

Generous paid time off: paid holidays, floating holidays, personal days, vacation days, plus sick time; Low-cost Medical, Dental & Vision plans; Paid childcare assistance; Award-winning 401K; Gym fee reimbursement; Tuition Reimbursement; Student loan repayment; Comprehensive Benefits Booklet