Director, Digital Strategy & Transformation

As a Director, you will lead high-priority digital transformation initiatives that deliver both client value and business outcomes, including reducing cost-to-serve, increasing digital adoption, and enabling scalable, reusable capabilities. You will operate at the intersection of product, strategy, operations, and analytics—bringing structured thinking, customer obsession, and execution rigor. This is a highly visible role requiring frequent engagement with senior leadership, where you will influence decisions through clear storytelling, data-driven insights, and well-articulated business cases. The Digital Strategy Transformation team is part of Fidelity’s Digital Products organization, focused on scaling client adoption and enhancing experiences across channels.

Responsibilities

Apply a consulting-style problem-solving approach to identify and prioritize high-friction opportunities across client journeys; Develop and present data-driven business cases that align customer needs with enterprise value; Lead end-to-end execution of strategic initiatives—from hypothesis and design through delivery, adoption, and measurable outcomes; Partner cross-functionally with product, technology, operations, and analytics teams to drive transformation at scale; Use customer insights, data, and experimentation to inform strategy and continuously improve experiences; Shape and influence the roadmap for future transformation initiatives that streamline servicing and improve business performance; Communicate effectively with senior executives, synthesizing complex topics into clear, actionable recommendations

Requirements

Proven experience in management consulting, digital strategy, or product leadership roles; Strong structured problem-solving and analytical skills with the ability to break down complex challenges; Customer-centric mindset with a passion for improving end-to-end digital experiences; Track record of driving large-scale transformation initiatives with measurable results; Exceptional executive communication and storytelling skills, with comfort presenting to senior leaders; Ability to influence without authority and lead across highly matrixed organizations; Bias for action, ownership, and delivering outcomes in fast-paced, ambiguous environments; Bachelor’s degree required; 10+ years of progressive experience in strategy consulting, transformation, or enterprise program leadership; Proven success in leading large scale transformation initiatives from ideation through execution with measurable impact on cost, efficiency or revenue; Expertise in digital transformation, customer servicing & segmentation, or channel orchestration strategy in large matrixed organization; Strong track record of leading complex initiatives across functional lines with measurable business outcomes; Ability to craft executive-ready presentations and business cases to drive decision-making; Comfortable managing multiple priorities in a matrixed, fast-paced environment; Past experience in identifying root causes and design practical solutions — applying a consulting mindset to frame problems, size opportunities, and mobilize execution; Strong communication and organizational skills; capable of influencing without authority; Strong analytical background and use data to drive insights; Comfortable using dashboards, external / internal trends, behavior signals and client metrics to derive insights and shape enterprise thinking

Nice to have

MBA or other advanced degree preferred; Financial services experience is a strong plus