Director Employee Experience and Engagement

Sunrise Senior Living is seeking a strategic, data-driven Director of Employee Experience and Engagement to strengthen our culture, elevate team member engagement, and advance our pursuit of national workplace recognition. This leader will oversee Sunrise's Experience Management (XM) program, translating team member and customer feedback into actionable insights, meaningful improvements, and measurable business outcomes. Partnering across Human Resources, Operations, Marketing, and senior leadership, this role will drive enterprise-wide engagement initiatives, optimize the employee and customer experience, and lead a team dedicated to fostering a culture where people feel valued, supported, and inspired to serve.

Responsibilities

Develop and execute enterprise-wide engagement, culture, and recognition initiatives that strengthen workplace culture, improve retention, and advance national workplace recognition goals; Oversee the end-to-end XM platform, including survey design and deployment, platform optimization, data analysis, dashboard reporting, action planning, vendor relationships, and budget management; Translate quantitative and qualitative feedback into clear recommendations to improve team member engagement, resident and family satisfaction, loyalty, and retention; Partner with Human Resources, Operations, Marketing, Sales, and senior leaders to implement experience-driven improvements and strengthen the employee value proposition and brand; Collaborate with HR and senior leadership to implement and sustain culture, recognition, and engagement practices; Build and maintain dashboards, scorecard measures, and reporting tools for community, regional, and corporate leaders; Manage project plans, timelines, budgets, communications, and deliverables for enterprise-wide experience and engagement initiatives; Coach and develop the Experience Management team and third-party partners, and ensure high-quality delivery of survey administration, analytics, reporting, and community support; Leverage journey mapping, emerging technologies, and AI-enabled tools to identify experience gaps and develop solutions that improve outcomes

Requirements

Bachelor's degree in Human Resources, Organizational Development, Business, Marketing, Communications, Hospitality, or a related field; 7+ years of experience in HR, employee engagement, people experience, or loyalty-related functions; Demonstrated experience administering Qualtrics or a comparable experience management or Voice of Customer platform, including survey design, platform configuration, dashboard development, and reporting; Proven success designing and leading employee engagement, culture, or recognition initiatives that contributed to measurable workplace outcomes; Direct experience managing, coaching, and developing a team, including hiring, performance management, delegation, and oversight of analytical deliverables; Ability to interpret complex quantitative and qualitative data, identify meaningful trends, and develop visualizations and recommendations that connect experience improvements to business results; Exceptional communication and presentation skills, with the ability to advise senior leaders and influence decisions across functions without direct authority; Strong organizational skills and a structured, process-oriented approach to managing multiple cross-functional initiatives, budgets, and timelines; Understanding of how culture, employee value proposition, operational standards, and brand consistency shape the team member and customer experience; Willingness to leverage AI tools and emerging technologies to synthesize feedback and generate actionable insights; A proactive, collaborative leader who exercises sound judgment, handles sensitive data with discretion, and maintains a high standard of quality

Nice to have

Experience in healthcare, senior living, real estate, or hospitality

Benefits

Medical, Dental, Vision, Life, and Disability Plans; Retirement Savings Plans; Employee Assistant Program / Discount Program; Paid time off (PTO), sick time, and holiday pay; myFlexPay offered to get paid within hours of a shift; Tuition Reimbursement; Possible discretionary and/or non-discretionary bonuses (eligibility depends on position, plan/program, and performance)