Director, Engagement - West

The way legal work gets done is changing, and Engagement is at the center of that transformation. We're looking for an experienced, strategic Engagement Director to build and lead a multi-layered team within our growing Engagement org that helps the world's top law firms and corporations fundamentally change the way they work with Legora.

Responsibilities

Lead the post-sale customer experience for a vertical, owning onboarding, adoption and long-term value realization across every account in it; Define the engagement model for your vertical, setting the standard for how your team designs each client's adoption playbook; Build the operating rhythms — portfolio and pipeline reviews, health inspection, coaching cadences — that keep the team executing against those playbooks at scale; Coach the team — including other people managers — to act as strategic advisors who deeply understand client goals and legal workflows; Set the standard for how the team drives sustained value through a structured operating cadence: success plans, enablement, stakeholder check-ins, training and value reviews; Partner with Leadership and orchestrate engagement from cross-functional teams across your vertical to accelerate client success; Partner with GTM leadership on key commercial moments across the vertical to ensure seamless handoffs, continuity, and a great customer experience, and to identify and realize expansion opportunities; Translate vertical-level feedback into action by collaborating closely with Leadership, Product, Engineering, and Marketing to shape roadmap, positioning, and enablement.

Requirements

Consulting or transformation background, with a demonstrated track record of designing and delivering change-management programs inside large, complex organizations — and building and leading the teams — and leaders — that deliver them at scale; Experience building the standards and operating rhythms that scale tailored, client-level transformation roadmaps and adoption plans across a vertical and steering them to measurable outcomes; 10+ years in management consulting, customer success, account management, or a related field, with 5+ years managing client-facing teams — including other managers and team leads; A track record of owning adoption, retention, and satisfaction across a vertical of enterprise clients and senior stakeholders — and of developing the people and leaders who deliver those outcomes; Experience working with legal, compliance, or other regulated and complex industries or the ability to learn a complex domain exceptionally fast; Strong operational discipline; build inspection frameworks and run tight rhythms that keep multi-workstream initiatives moving across multiple teams and clients confident; Excellent communication skills and strong executive presence — written, verbal, and interpersonal; trusted in the boardroom with C-suite and legal leaders, coach team and leaders through them, and roll up sleeves with hands-on teams; High EQ: know when to listen, advise, coach, act, and when to step in versus let team and leaders lead; A love of fast-paced, early-stage environments where you build the playbook, the team and the function; Deep data fluency; read portfolio metrics and account health with rigor and use them to drive decisions across the vertical.

Nice to have

Exposure to high-growth B2B SaaS or Legal Tech

Benefits

Global collaboration: Partner with teams and clients domestic and internationally; Competitive package: Comprehensive salary, benefits, and tools for success; Meaningful work: Your efforts shape how thousands of lawyers use AI daily; In-person environment: San Francisco office designed for ambitious builders and company provided lunch daily; Medical, Dental & Vision; Multiple medical plan options through Aetna and Kaiser Permanente; HSA or Healthcare FSA; Dental plans via MetLife; Vision plans via Vision Care; Generous parental leave; Free access to Maven Clinic; Dependent Care FSA; Free One Medical membership for employees and dependents; Pre-tax commuter benefits; Life Insurance + STD/LTD; 401(K) with generous company match; Unlimited PTO; Robust voluntary benefits, including identity protection via Aura, legal coverage via MetLife, pet savings programs, and more.