Director, Global Process Owner - Order to Cash

This is a rare opportunity to build something from the ground up. Sonar is a SaaS company at a pivotal stage of growth, and our Order-to-Cash (OTC) cycle is the financial backbone of that growth. As our first-ever Director, Global Process Owner – Order to Cash, you won't inherit a playbook — you'll write it. You will own the end-to-end design, optimization, and governance of the entire OTC lifecycle — from quoting and deal execution through invoicing, revenue recognition, cash application, and collections. This is a high-visibility, cross-functional role that will directly shape how the company scales its financial operations, strengthens internal controls, and prepares for what comes next. You will serve as the single point of accountability for the OTC process, partnering deeply with Deal Desk, Revenue Operations, Billing, Accounting, Treasury, and Business Technology to eliminate process fragmentation, drive automation, and build a best-in-class operating model. If you're the type of person who gets fired up about transforming complex, messy processes into something elegant and scalable — and you want to do it from one of the most vibrant cities in the country — this is your role.

Responsibilities

Own end-to-end Order-to-Cash process from quote to cash collection and design the operating model; Diagnose issues, trace root cause, and design a future-state model with clear roles, handoffs, and SLAs; Create OTC process narrative, SOPs, and process maps; Lead automation across OTC cycle and partner with Business Technology to eliminate manual work; Be the Finance voice in how NetSuite, Salesforce CPQ, Aptitude RevStream, and Stripe work together; Champion transition to automated cash application, invoice generation, and reconciliation; Design OTC processes for new products, sales channels, and go-to-market motions; Build scalable billing, invoicing, and settlement workflows for emerging revenue streams; Partner with Product, Sales, and Partnerships teams early in lifecycle; Design and implement SOX-ready internal control framework; Define KPIs (DSO, billing error rates, invoice cycle time, cash application match rates) and build dashboards; Stand up and lead OTC steering committee; Work with Deal Desk and Revenue Ops to ensure deal structures translate downstream; Own continuous improvement engine with issue log, root-cause analysis, and fixes; Evaluate emerging technologies and best practices.

Requirements

10+ years of progressive experience in finance operations, accounting, or business process management — with at least 5 of those years directly owning or leading Order-to-Cash process design, optimization, or transformation; You've worked in SaaS or subscription software and understand how subscription billing models, revenue recognition under ASC 606, and recurring revenue metrics (ARR, net retention, churn) flow through the OTC cycle operationally; You've led at least one full-cycle OTC transformation from current-state assessment through future-state design, systems implementation, and post-go-live stabilization; You've been hands-on in an ERP environment (NetSuite strongly preferred) with working experience in Salesforce (CPQ preferred) plus at least one revenue automation or billing platform (e.g., Aptitude RevStream, Zuora, Stripe); You've designed or materially improved internal controls within the OTC cycle in a SOX or SOX-readiness environment; You've operated cross-functionally with Sales, Deal Desk, Legal, and Technology in a global environment with multiple entities, currencies, and billing models; You communicate with precision across process narratives, steering committee decks, and root-cause analyses.

Nice to have

CPA, MBA, or other relevant professional certification; Experience preparing a company for IPO or operating within a public-company reporting environment; Lean/Six Sigma or other formal process improvement certification; Experience with Stripe billing and payment platforms; Familiarity with marketplace billing dynamics (e.g., AWS, GCP, Azure marketplaces); Big 4 public accounting or management consulting background — particularly in finance transformation or operational advisory.

Benefits

Flexible comprehensive employee benefit package; 25 days of PTO per calendar year (pro-rated based on start date) plus additional time for sickness, life events, and holidays; 401(k) plan with 4% match fully vested on day one; Fully paid parking in downtown Austin, Texas; Global workforce with employees in 20+ countries representing 35+ unique nationalities; Annual kick-off somewhere in the world; Monthly catered events and team events; Flexible work policy: 3 days in-office and 2 days work-from-home each week for those located near office locations; Growth mindset with continuous education support.