Director, HR Systems, Operations & AI Enablement

We are looking for a leader to take on our workforce management systems and operations. This is more than a technology role. Serve as a trusted advisor to our HR leadership group, our centers of excellence and our business partners, turning business goals into system capability and service build. The role reports to the Vice President of HR Planning, Analytics & Technology and leads senior business systems analysts, an HR operations manager with a specialist group, and an outsourced administration partner. Hybrid role based at the Boston, Massachusetts office: onsite on Tuesdays, Wednesdays, and Thursdays, with flexibility to work remotely or onsite on Mondays and Fridays.

Responsibilities

Look after the HR systems estate, including SuccessFactors, Greenhouse and related applications, and the integrations connecting them to Finance, IT and external providers; Build the multi-year technology roadmap with HR leadership and IT and run the intake practices that decide what enters it; Guide systems projects from requirements through configuration, testing, cutover and adoption, then keep the platforms balanced in service once live; Manage employee lifecycle transaction processing and the quality controls that keep records accurate; Set and publish the measures the operation is judged on; Develop the service framework and tiers, and the routing between them; Run one governed intake channel for employee questions and decide what stops, what is automated and what moves to the administration partner; Build the security and access model, including role-based permissions, field-level restriction, access certification and segregation of duties; Meet data-privacy and regional obligations with Legal and Information Security, and act as the HR contact for internal and external audits; Set the HR technology AI strategy, with responsible adoption resting on governance, data readiness, privacy and human oversight; Redesign fragmented processes into something simpler; Run a single pipeline for internal use cases and emerging HR technology, and report on automation results; Grow a team covering business systems analysis and an operations specialist group, and plan resourcing, capacity and budget; Develop the team's capability in consultation, requirements and configuration, and manage relationships with outsourced administration and application management partners

Requirements

8+ years' experience across HR systems and HR operations; 5+ years managing people and experience leading through a first-line manager; Led a multi-application systems portfolio alongside a service delivery team, including its tier model, case management, and service measures; Demonstrate expertise in HR processes throughout the employee lifecycle, and you will have delivered globally, where requirements vary by region; Hands-on depth in SAP SuccessFactors, enough to specify requirements, evaluate configuration and work with an implementation partner, with strong familiarity in Employee Central and at least two other modules absolutely required; Experience with the security and access model for HR data, and with leading third-party implementation or managed-service partners to agreed service levels; Experience running project delivery alongside production support, and influencing senior leaders across HR, IT and Finance in plain language

Nice to have

Experience putting AI capability to work in an HR setting, with the guardrails that apply once AI touches employee data; Familiarity with agentic AI, enterprise AI platforms, intelligent automation or conversational assistants such as Microsoft Copilot; Background spanning people analytics as well as systems; SAP SuccessFactors certification in one or more modules; Experience of a platform migration or systems harmonization; Experience building governance models, technology intake processes, vendor assessments or innovation pipelines

Benefits

Health & Wellness; Time Off to Recharge; Financial Well-being; Life & Family Support; Volunteer and Community Initiatives; Learning & Development; Exclusive Perks; Annual and long-term incentives (eligibility depends on role, location, and eligibility)