Director, HR Technology & Solutions Delivery

The Director, HR Technology & Solutions Delivery is a senior technology leadership role responsible for the strategy, design, delivery, operation and evolution of Inizio's global HR technology ecosystem. In the near term, the role has significant accountability for Workday, leading day-to-day IT operations, functional solution design, enhancements, continuous improvement and strategic HR technology projects. Over time, the role will evolve HR Technology towards a stronger platform engineering and architecture-led model. The Workday IT Operations team will report directly to this role, which reports to the Deputy Chief Information Officer.

Responsibilities

Provide end-to-end IT ownership of Workday, covering functional design, configuration, operations, support, enhancements and continuous improvement; Partner with HR People Services and Centres of Excellence to translate business requirements into scalable, sustainable Workday solutions aligned with global standards; Provide senior oversight of Workday business processes, configuration, security, reporting, integrations and adoption of new platform capabilities; Lead the Workday IT Operations team, ensuring effective management of incidents, requests, defects, changes, enhancements and releases; Establish effective service levels, operational KPIs, demand and backlog management, root-cause analysis, testing, documentation and operational controls; Drive continuous improvement, automation and proactive platform management; Act as the senior escalation and decision point for significant Workday functional, technical and operational matters; Own end-to-end technology delivery of significant Workday and wider HR technology initiatives; Lead Workday enhancements, module implementations, optimisation initiatives and HR transformation projects; Ensure solutions align with business outcomes, architecture principles and the longer-term HR technology roadmap; Establish delivery governance across scope, plans, dependencies, resources, risks, quality and budget; Hold systems integrators and delivery partners accountable for delivery, solution quality, knowledge transfer and sustainable support; Define the technology strategy, target architecture and multi-year roadmap for Inizio's global HR technology ecosystem; Establish architecture and engineering principles across platforms, integrations, APIs, data, identity, security, environments, testing, deployment, monitoring and operational resilience; Lead the progressive evolution of HR Technology towards a stronger platform engineering operating model; Ensure HR technology is scalable, secure, resilient, maintainable and aligned with enterprise technology strategy; Manage technical debt and identify opportunities to simplify and modernise the HR technology estate; Develop internal technical capability and reduce unnecessary reliance on external partners; Own technical governance across HR technology architecture, integrations, security and change; Ensure secure and reliable connectivity between Workday, HR applications, enterprise platforms, identity services, data platforms and external providers; Establish appropriate integration patterns, APIs, middleware and data standards; Ensure appropriate controls across cyber security, data privacy, identity and access management, privileged access, segregation of duties and change management; Embed security, risk and compliance requirements into solution design and delivery; Partner with Enterprise Architecture, Cyber Security, Data and Integration teams; Act as the senior IT partner to HR leadership, translating HR strategy into an actionable technology roadmap; Provide guidance on Workday capabilities and emerging opportunities including automation, AI and emerging HR technologies; Manage strategic relationships with Workday, technology vendors, systems integrators and specialist partners; Hold partners accountable for technical capability, solution quality, service, delivery and commercial outcomes; Build and lead a high-performing HR Technology team; Develop the technical maturity of the function through coaching, standards and strong engineering practices; Foster collaboration across HR, Enterprise Architecture, Cyber Security, Data, Integration and wider IT; Establish a culture of ownership, customer focus, engineering quality, accountability and continuous improvement; Act as a visible and credible senior technology leader across the organisation

Requirements

Significant experience leading Workday in a complex enterprise environment across functional design, BAU operations, enhancements and project delivery; Strong Workday functional solution-design expertise across multiple areas, with an understanding of HCM processes, configuration, security, reporting, integrations and data; Proven experience delivering significant Workday implementations, module deployments, transformations or optimisation programmes; Strong understanding of enterprise integrations, APIs, middleware, data integration and connectivity; Understanding of platform engineering practices including testing, deployment, monitoring, automation and operational resilience; Strong understanding of application security, identity and access management, technology risk, data privacy and change controls; Experience establishing effective technical and functional governance for enterprise applications; Demonstrated success managing systems integrators, vendors and strategic partners; Experience building and leading multidisciplinary technology teams; Strong communication and stakeholder-management skills across HR and Technology leadership

Nice to have

Senior Manager, Director or equivalent experience within a global organisation; Deep experience across Workday HCM and multiple Workday modules, supported by Workday certifications and/or demonstrable functional and technical expertise; Experience leading global Workday deployments, optimisation programmes or major HR transformations; Experience within consulting, technology, pharmaceutical, life sciences or another complex multinational environment; Experience introducing platform engineering, DevOps, automation or product-oriented ways of working into enterprise applications

Benefits

Private healthcare or a healthcare allowance, depending on location; Company-supported pension scheme with employer contributions; 25 days' annual leave; Hybrid working; Life insurance of 4x basic salary; Income protection of up to 75% of basic salary in eligible long-term sickness or absence; Employee Assistance Programme; Cycle to Work scheme; Additional wellbeing and lifestyle benefits such as eyecare, wellbeing resources and employee discounts, depending on location and employing entity