Director, Local Shops

As the leader of our Local Shops vertical, you will own the end-to-end business across our three brands (foodpanda, foodora and yemeksepeti) spanning Asia, Europe and Turkey. Local Shops is our partner-powered quick commerce business, where we bring the assortment of the region's leading retailers to customers in minutes. You will set the strategy, own the commercial agenda with our retail partners, and be accountable for the operational quality that turns a partnership into a great customer experience. You will lead a regional team across commercial and operations, and work hand in hand with country teams to grow the vertical aggressively.

Responsibilities

Own the vertical strategy and roadmap, defining where to play, how to win, the KPI framework and portfolio of initiatives; Be accountable for the growth and unit economics of the vertical, steering performance through business reviews and prioritisation of resources; Develop and own senior relationships with regional strategic retail partners, shaping joint business plans, commercial terms, assortment, pricing and monetisation; Guide country commercial teams in sales agenda, account management, category management and monetisation; Own operational excellence end to end, including partner store execution, handover to riders, delivery performance and customer experience metrics; Build playbooks, tooling requirements and best practices that let every country execute consistently; Lead, structure and develop a regional team spanning commercial and operations; Work cross-functionally with product, data, logistics, marketing and finance to co-create solutions for scaling the vertical; Provide senior management with regular updates on vertical performance, partner developments and market insights

Requirements

10+ years of professional experience, with at least 3–5 years leading a business unit, vertical or P&L in a senior role; Leadership experience across both commercial and operational teams, including direct management of managers and key accounts; Strong strategic thinking and project leadership skills, with the ability to translate frameworks into impactful local execution; Experience in B2B account management or joint business planning with large retailers or marketplaces; Proven track record of driving operational performance in a retail, e-commerce, logistics or on-demand environment; Excellent stakeholder management skills across different cultures, levels and functions; Highly analytical, data-driven, and comfortable making decisions based on insights; Hands-on mentality with the ability to operate both at strategic and operational levels; Outstanding communication and negotiation skills, with fluent English (other regional languages are a plus); Willingness to travel across the region as needed

Nice to have

Background in retail operations, supply chain or last-mile logistics; Previous exposure to management consulting, strategic project management, or business development roles; Familiarity with CRM tools (e.g. Salesforce) and data analytics platforms