Director, North America Logistics

Oura is redefining what it means to know your body — and the world is taking notice. We are now seeking a Director, North America Logistics to be the operational architect of that growth. This is a senior leadership role with full P&L visibility and end-to-end accountability across all North America fulfillment channels: Retail (brick-and-mortar and key account wholesale), Direct-to-Consumer (D2C/eCommerce), and Commercial (B2B/enterprise). You will own the strategy, execution, and continuous improvement of our logistics network, drive customer on-time delivery (OTD) performance, lead cost optimization initiatives, and spearhead the systems and automation agenda that will scale Oura’s operations for the next phase of growth.

Responsibilities

Own the strategy, execution, and continuous improvement of our logistics network; Drive customer on-time delivery (OTD) performance; Lead cost optimization initiatives; Spearhead the systems and automation agenda that will scale Oura’s operations for the next phase of growth; Lead a team of direct reports; Serve as the most senior logistics voice in North America; Own end-to-end logistics execution across Retail, D2C, and Commercial channels; Own the OTD KPI framework across all channels; Own the North America logistics P&L; Lead evaluation, selection, and implementation of logistics technology platforms (WMS, TMS, OMS, carrier management systems); Serve as executive relationship owner for all North America 3PL and carrier partners; Design the North America distribution network architecture; Collaborate with Global Logistics and Trade Compliance teams; Present logistics performance, strategic initiatives, and investment cases to senior leadership; Lead, develop, and scale the North America logistics team

Requirements

10+ years of progressive logistics and supply chain leadership experience, with at least 4+ years in a Director-level or equivalent senior leadership role within a product-shipping industry (Consumer Electronics, CPG, Wearables, Apparel, or similar); Proven omnichannel logistics expertise: you have owned operations across at least two of three channels (Retail/wholesale, D2C eCommerce, and Commercial/B2B) and understand the distinct fulfillment requirements, compliance demands, and cost structures of each; Demonstrated track record of improving OTD performance: you have built or overhauled delivery performance frameworks, driven measurable improvements in on-time delivery metrics, and held 3PL/carrier partners accountable to SLAs; Strong financial acumen with direct logistics P&L or budget ownership experience: skilled in freight cost modeling, cost-to-serve analysis, and identifying and executing cost reduction initiatives at scale; Hands-on experience with logistics systems and technology: you have led or played a key role in WMS, TMS, OMS, or ERP implementations and have a clear point of view on how systems and automation unlock operational scale; Deep retail compliance knowledge: expertise in routing guide management, EDI setup and troubleshooting, chargeback/deduction dispute processes, and the operational mechanics of major US retailers (e.g., Target, Best Buy, Walmart, Costco, or equivalent); Executive-level communication and influence: you are equally comfortable in a QBR with a 3PL partner, presenting a business case to the CFO, or aligning a sales team on supply chain constraints and timelines; Experience leading and scaling logistics teams through rapid growth; you thrive in a high-velocity environment and know how to build process and structure without sacrificing speed

Nice to have

Exposure to international or cross-border logistics in North America (Canada and/or LATAM) is a strong plus.

Benefits

Competitive salary and equity packages; Health, dental, vision insurance, and mental health resources; An Oura Ring of your own plus employee discounts for friends & family; 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off; Paid sick leave and parental leave