Director of Communications & Content, Chime Enterprise

Chime Enterprise, the business-to-business division of Chime that partners with employers to provide workplace financial wellness benefits, is looking for a Director of Communications & Content to own the Chime Enterprise narrative. In this role, you will oversee external press, internal communications, executive visibility, and thought leadership, including the editorial, social, and creator programs that support Chime Enterprise. You'll manage a small team of B2B content writers, as well as our PR agency of record. A core part of this role is making sure the story we tell the press, the story we tell through our own channels, and the story we tell through social and creator voices all work together. You'll report directly to the Head of Marketing & Growth, Chime Enterprise, and partner closely with peers across Demand Generation, Creative, Internal Communications, and External Communications.

Responsibilities

Set and execute the external communications strategy, including media relations, press strategy, and share-of-voice goals for the Enterprise business; Build and maintain relationships with tier-one and trade media, analysts, and industry influencers; Identify, develop, and place executive thought leadership, including bylines, speaking opportunities, podcasts, and media appearances; Serve as a strategic partner to company spokespeople; Manage the PR agency of record, set the brief, hold the agency accountable to measurable outcomes, and determine what is handled internally or externally; Ensure consistency across press messaging, executive thought leadership, owned content, social, and creator programs; Help drive internal communications for the Enterprise business and coordinate internal and external communications; Build and manage an HR and payroll analyst relations program; Lead the Chime Enterprise executive thought leadership program; Set the direction and quality bar for long-form and editorial content, including blogs, guides, ebooks, and other thought leadership; Oversee organic social and influencer/creator programs; Work closely with cross-functional partners across Investor Relations, Government Affairs and Public Policy, Legal, and Compliance; Manage a small team of B2B content writers

Requirements

10+ years of experience in communications or PR, including at least 3 years in a people-management or agency-management role; Player-coach who can set strategy, lead a team, and do hands-on work; Experience working in a high-growth startup environment and managing multiple priorities with urgency; Proficiency with AI tools to improve the quality and speed of content development; Track record of securing meaningful press coverage and building executive visibility, ideally in B2B SaaS, fintech, HR tech, or another regulated industry; Experience turning first-party or third-party data into compelling stories that can earn tier-one media coverage; Experience managing an outside PR agency from the client side; Comfort serving as a strategic partner and occasional ghostwriter for senior executives; Experience working with content, social, or community teams, with an understanding of how they work and the ability to set a high bar for quality

Nice to have

Direct experience with creator or influencer programs as an earned-media channel; Experience supporting investor communications, including earnings announcements, and/or Government Affairs and public policy communications; Both in-house and agency-side experience

Benefits

Hybrid in-office policy (four days a week in the office, Fridays from home for those near an office); Benefits supporting work and life, including backup child, elder, and pet care and subsidized commuter benefits for eligible employees; Comprehensive health, financial, and wellbeing benefits; Generous vacation policy and company-wide paid days off; 1% of time off to support local community organizations of your choice; Annual wellness stipend for eligible wellness expenses; Up to 22 weeks of paid parental leave for birthing parents and 12 weeks for non-birthing parents; Access to family planning reimbursement; Eligibility for bonus(es), competitive equity, and benefits