Director of Performance Management

OHS seeks a Director of Performance Management who will be responsible for providing leadership in interpreting, setting, and reporting on performance-based measures based on and developing programmatic and policy strategy based on the results of the data.

Responsibilities

Provide leadership in interpreting, setting, and reporting on performance-based measures; Develop programmatic and policy strategy based on the results of the data; Develop and operationalize performance measures for all programs; Ensure contracts, reporting, compliance and monitoring, and fiscal reflect performance measures; Develop at least monthly reports on major performance measures, synthesize and report; Collaborate with program directors and staff to ensure measures are integrated into program performance; Review current literature on homelessness; Communicate new trends, programs, and ideas to OHS staff, ensuring evidence-based and data-informed program designs and implementation

Requirements

Bachelor's Degree; Minimum five years experience in evaluating housing, social services, and/or programs for individuals and/or families experiencing homelessness; Outcomes-based performance management; Strategy and services evaluation; Proficient in computer applications including Homeless Management Information Systems (HMIS) and Microsoft Office (Word, Excel, Access, and Outlook); Data analysis and interpretation; Superior verbal and written communication skills

Nice to have

Master's Degree; Lead effectively within changing and competing priorities; Exceptional ability to participate in and develop teams; Work cooperatively with cross-functional teams internally and externally; Well-developed planning, analytical, negotiation, and problem solving skills

Benefits

Unlimited FREE public transportation through SEPTA's Key Advantage program; 8 weeks of paid parental leave; Comprehensive health coverage for employees and eligible dependents; Discounted medical plan through wellness program; Paid vacation, sick leave, and holidays; Generous retirement savings options; Eligibility for Public Service Loan Forgiveness program; Tuition discounts and scholarships of 10% to 40% through partner colleges and universities