Director, OTC Operations

We are seeking a Director, OTC Operations to provide operational leadership and expert thought leadership across Collections and Billing within Global Finance Services (GFS). Reporting to the Head of Global OTC, you will lead the Collections and Billing supervisory teams, drive service quality, compliance and continuous improvement, oversee AI-assisted and automated operational tools, and ensure robust governance across the revenue cycle.

Responsibilities

Provide operational leadership and expert thought leadership across Collections and Billing within Global Finance Services (GFS); Lead the Collections and Billing supervisory teams; Drive service quality, compliance and continuous improvement; Oversee AI-assisted and automated operational tools; Ensure robust governance across the revenue cycle; Provide expert thought leadership on Collections and Billing best practice, benchmarking GFS against industry standards; Identify and evaluate emerging tools, technologies and process innovations; Drive standardisation and harmonisation of Collections and Billing processes across all divisions and legal entities; Act as credible senior voice on OTC operational risk, performance trends and optimisation opportunities; Ensure operational readiness for growth, acquisitions and new business onboarding; Own cash collection performance and DSO objectives across all Inizio legal entities; Oversee AI-assisted external collections service; Govern automated cash application bot; Lead Collections supervisory team; Own collections risk framework; Act as senior escalation point for complex or disputed collection matters; Hold full accountability for accurate and timely billing across all Inizio divisions including Oracle, Maconomy and Certinia billing streams; Ensure billing processes aligned with revenue recognition policies and billing data consistent with general ledger; Lead Billing supervisory teams; Own upstream data governance framework for billing inputs; Partner with Global Revenue Controller to resolve billing-to-revenue discrepancies; Oversee billing system configuration, testing and change management activity; Ensure Collections and Billing operations comply with internal controls, SOX requirements and GFS governance standards; Partner with OTC Governance and Compliance Lead to embed control frameworks, support CSA activity and maintain audit readiness; Maintain robust SLA frameworks, performance dashboards and escalation protocols; Provide senior leadership to Collections and Billing supervisory teams; Develop team capability through coaching, performance management and succession planning; Build an engaged, high-performing operational function; Partner with FP&A, divisional Finance leads and commercial teams; Present operational performance insights to Head of Global OTC

Requirements

Bachelor's degree or equivalent in Finance, Accounting, Business Administration or related discipline; Senior leadership of a Billing or Collections function within a global shared service centre (SSC) or GBS environment - essential; 10+ years' relevant experience including multi-entity, multi-currency OTC operations in a professional services or project-based organisation; Experience managing external service providers and AI-assisted or automated OTC tools; Experience with OTC transformation, process improvement and SOX compliance; Deep understanding of OTC processes: billing, collections, cash application and revenue cycle controls; Experience governing automated and AI-assisted operational tools; Advanced analytical and reporting capability; Proven ability to identify and resolve systemic billing, collections and control issues; Track record of leading operational improvement and managing change in a complex environment; Ability to identify opportunities in emerging technology and translate them into practical recommendations for senior decision-makers; Ability to influence senior stakeholders, vendors and auditors with confidence and credibility; Clear and structured communicator: able to present operational performance and risk at Finance leadership level; Commercially focused leader who drives accountability, governance and continuous improvement; High attention to detail with a structured approach to risk management; Collaborative and self-directed, comfortable operating in a fast-paced, multi-division environment

Nice to have

Professional accountancy qualification (ACA, ACCA, CIMA or equivalent); Experience with Oracle, Maconomy or Certinia billing platforms