Director, People, Culture and Equity Communications

The Director, People, Culture & Equity (PCE) Communications leads and builds the communications function for PCE, establishing the strategy, infrastructure, standards, and practices needed to deliver clear, consistent, timely, and effective communications to employees and leaders. Serving as the communications subject matter expert for PCE, the Director advises the Chief People, Culture & Equity Officer and PCE leaders on communication strategy and translates complex People programs, policies, initiatives, and organizational changes into accessible and engaging communications. The position reports to the Sr. Director, Office of the Chief People, Culture & Equity Officer. Travel: 0-5% domestic.

Responsibilities

Develop and execute an integrated PCE communications strategy aligned with organizational priorities, employee needs, and communications best practices; Build and maintain the infrastructure for the PCE communications function, including standards, channels, governance, templates, review practices, and scalable processes; Develop and manage an editorial strategy and coordinated PCE communications calendar; Lead communications planning and execution for PCE programs, policies, initiatives, employee experiences, and organizational priorities; Develop and oversee communications materials, including employee announcements, newsletters, presentations, executive and leader messages, talking points, scripts, FAQs, and toolkits; Translate complex People policies, programs, decisions, and organizational changes into clear, accessible communications; Lead change communications for major PCE initiatives in partnership with Strategic Programs and functional teams; Establish standards and processes for reviewing PCE communications for accuracy, consistency, accessibility, and tone; Develop measures for evaluating communication reach, engagement, effectiveness, and employee understanding; Monitor evolving communications practices and recommend new approaches, channels, tools, and practices; Serve as communications subject matter expert and trusted advisor to the Chief People, Culture & Equity Officer and PCE leadership; Partner with PCE leaders and Strategic Programs on major implementations and organizational changes; Build relationships across PCE to reduce fragmented or duplicative employee communications; Collaborate with organizational communications partners to align PCE communications with broader messaging; Advise leaders on complex, sensitive, or high-impact People communications; Facilitate alignment among stakeholders when communications span multiple PCE functions; Build communications capability across PCE through guidance, tools, standards, and best practices; Perform other duties as assigned

Requirements

8+ years of progressively responsible experience in employee communications, internal communications, organizational communications, change communications, executive communications, or a related field, including leading communications strategy for complex organizations or functions; Demonstrated expertise in developing and implementing integrated communications strategies, including audience segmentation, message development, channel strategy, editorial planning, communications governance, and measurement; Demonstrated experience building or significantly evolving communications functions, frameworks, channels, standards, and practices; Strong knowledge of employee and internal communications practices, including communicating organizational change, policies, programs, sensitive information, and complex business topics; Exceptional written, editing, and verbal communication skills; Demonstrated experience advising senior and executive leaders on communications strategy, messaging, and communication risk; Experience developing executive and leadership communications, including presentations, talking points, scripts, announcements, FAQs, and high-visibility materials; Strong strategic judgment and ability to navigate sensitive or high-impact communications; Demonstrated ability to lead through influence and build alignment across multiple functions and levels without direct reporting authority; Strong planning and organizational skills, including managing an integrated communications calendar and multiple concurrent priorities; Experience developing communications metrics and using quantitative and qualitative insights to assess effectiveness; Knowledge of digital communications platforms, content management systems, presentation and design tools; Ability to operate effectively in a complex, fast-moving environment, exercising discretion and sensitivity with confidential People matters; Demonstrated commitment to developing communications that are inclusive, accessible, culturally responsive, and effective for diverse audiences