Dispatcher I

Aquent is partnering with a prominent organization dedicated to maintaining critical infrastructure and delivering essential services. This organization plays a vital role in the community, ensuring the smooth operation of essential services that countless customers rely on daily. We are seeking a highly organized and communicative individual ready to be the central hub of critical field operations. In this pivotal role, you will directly impact the efficiency of service delivery by orchestrating the daily activities of field personnel, ensuring that vital work orders are managed swiftly and effectively. Your contributions will be crucial in keeping essential services running smoothly, making a tangible difference in the community it serves. This dynamic role is perfect for an individual eager to make an immediate and tangible impact on essential service delivery. You will be at the heart of operational efficiency, ensuring that critical field activities are coordinated seamlessly, directly contributing to the well-being and satisfaction of customers. Your ability to manage resources, communicate effectively, and respond to urgent needs will be paramount in maintaining operational excellence and supporting vital infrastructure.

Responsibilities

Monitor, dispatch, and balance work orders for field personnel, ensuring optimal resource allocation; Act as a primary point of contact, responding to information requests and facilitating seamless communication between customer service and field teams; Handle incoming calls and perform proactive call-ahead requests for field technicians to streamline operations; Receive and dispatch non-emergency work orders efficiently to support both daily routines and critical emergency operations; Utilize advanced mobile data and dispatching systems to assign orders effectively and in a timely manner; Track, route, and meticulously document work orders, and review backlogged tasks to ensure timely completion and operational excellence; Coordinate essential operational requirements between various internal departments and external stakeholders, fostering collaboration; Resolve scheduling conflicts between customer support, customers, and supervision to optimize service delivery and enhance customer satisfaction; Serve as a crucial liaison between the organization, customers, and governmental agencies during emergency situations, ensuring clear and effective communication

Requirements

High school diploma or GED; One year of experience with an enterprise resource planning (ERP) system or a mobile data dispatching system; At least one year of experience in or supporting field operations, or one year of equivalent dispatching experience

Nice to have

Strong business acumen, demonstrating a clear understanding of how actions and decisions impact operational efficiency; A collaborative mindset, actively sharing information and working seamlessly with others to achieve shared organizational goals; Excellent communication skills, including active listening and the ability to share information clearly and respectfully; A customer-focused approach, consistently committed to exceeding expectations for both internal teams and external stakeholders; An enterprise mindset, prioritizing overall organizational success and understanding the broader impact of strategic decisions; Results-oriented, with a proactive drive to continuously improve processes and achieve outstanding business outcomes; Steadiness and poise, demonstrating strength and confidence in challenging situations, and effectively managing conflict with grace

Benefits

Subsidized health, vision, and dental plans; Paid sick leave; Retirement plans with a match; Free online training through Aquent Gymnasium