Distribution Customer Service Agent

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder

As a Fortune 500 company, Expeditors employs more than 15,000 trained professionalsin a worldwide network of over 300 locations across six continents. Expeditorssatisfies the increasingly sophisticated needs of international trade throughcustomized solutions and seamless, integrated information systems.

Our services include the consolidation and forwarding of air or ocean freight,customs brokerage, vendor consolidation, cargo insurance, time-definitetransportation, order management, warehousing, distribution and customizedlogistics solutions. Expeditors is headquartered in Seattle, Washington.

We believe our employees are our greatest competitive advantage, by focusing onour values and culture we make Expeditors' greatest competitive advantage inglobal supply chain services.

" You'd be surprised how far we'll go for you."

Scope of Position

The role of a Customer Service Agent is to identify and understand our customer's supply chain needs. Your major duties and responsibilities will include the following:

- Create and process shipping and receiving documentation
- Process inventory moves
- Assist with clerical duties as needed - reception and security included
- Timely and accurately create all cargo-related reports and send to our customers
- Confirm daily loads are on schedule
- Constantly liaise with service providers in order to get updates relating to cargo handling, delivery and distribution in an assigned time frame
- Timely and accurately key all related data into the company's system
- Support other product teams in operations tasks as required
- Assist warehouse team with personnel and manifest documentation as needed
- Provide excellent customer service at all times

Requirements

Six months to one year related experience and/or training, or equivalent combination of education and experience; Previous customer service and/or warehouse experience; History of excellent attendance practices; Proven ability to work as part of a team, under high pressure and tight deadline; Willing to put in extra hours, as required; Well-organized, innovative, self-motivated; Good problem solving skills; Fully proficient with various software applications, preferably with a base knowledge of inventory control

Benefits

Paid Vacation, Holiday, Sick Time; Health Plan: Medical, Prescription Drug, Dental and Vision; Life and Long Term Disability Insurance; 401(k) Retirement Savings Plan (US only); Employee Stock Purchase Plan; Training and Personnel Development Program