Division Manager, CCD

Under limited direction, uses RIA industry knowledge and demonstrated skills to provide relationship management to clients of our Correspondent Clearing Division (CCD) with a focus on driving client loyalty, managing escalations, and growing the client relationships. Works closely with service, trading, practice management, technology, and other internal subject matter experts to build a deep partenrship. Negotiates all aspects of the client relationship. Identifies opportunities to utilize CCD resources to capture assets and maintain profitability standards.

Responsibilities

Strategic Relationship Management: Responsible for building and maintaining relationships with centralized management of our CCD clients and, secondarily, each firm’s financial advisors; Strong Presentation Skills: Develops and delivers presentations to groups, both at home office and conferences; Product Education: Advocates the growth and utilization of CCD resources, services, and products throughout the firm; Campaign Management: Develops marketing campaigns and communications plans to drive increased adoption of CCD platform; Communication Strategy: Oversees the development of communication plans for the different components of the CCD strategy; Strategic Planning: Leads and/or participates in strategy development, analysis of adoption drivers, tool set integration, service coordination, and product management for various components of the CCD platform; Vendor Management: Surveys the competitive landscape for awareness of potential solutions and potential relationships with high net worth related vendors; Project Management: Leads development projects for enhanced services and resources including operational strategies and acts as a conduit for advisor needs and best practices; Represents CCD on firm initiatives with other stakeholders and related subject matter experts from various departments; Performs other duties and responsibilities as assigned; If this person manages a fellow RJ professional in a similar role: Plans, assigns, monitors, reviews, evaluates and leads the work of assigned staff; Coaches and mentors staff and identifies training needs and creates development plans; Performs management activities, including identifying performance problems and approving recommendations for remedial action; evaluating performance; and interviewing and selecting staff

Requirements

Advanced concepts, practices and procedures of investment management, marketing and product management; Financial advisor business models, profitability drivers, and sales management strategies; Industry regulations related to marketing financial services; Financial markets and products; Detailed and in-depth knowledge of the entire CCD service offering; Detailed and in-depth understanding of our financial planning software; Developing sales management strategies and communication campaigns for internal products, technology tools and services; Experienced and documented presentation skills; Sales skills to enhance advisor growth of NNA and expand their offerings; Financial analysis and projections; Performing market research, identifying market segments and specifying product requirements; Operating standard office equipment and using required software applications; Ability to partner with other functional areas; Ability to think quickly and creatively, overcome objection, and react well to deadline pressure; Ability to prioritize and work concurrently on multiple assignments; Ability to work independently and accomplish individual goals with a team-first mentality; Ability to provide a high level of customer service; Ability to communicate effectively, both orally and in writing, with all organizational levels; Bachelor’s Degree in finance, marketing or business-related field; Minimum of ten to fifteen (10-15) years of progressively responsible product management experience in the financial services industry; Practical knowledge of the concepts of wealth management and financial planning; Experience with investment products and services, technology platforms and delivery models for high net worth clients; Sales experience; SIE required provided that an exemption or grandfathering cannot be applied; Series 7; Travel required: Yes, 50% of the Time

Benefits

Medical, dental, and vision insurance; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (vacation, holidays, and sick leave); parental leave