Domain Support Specialist

This Job Role is responsible for the coordination, management and execution of proactive and reactive maintenance activities that require a higher level of support and for implementations of the change request in a timely and correct manner, by focusing on the allocation, implementation, configuration, activation and testing of specific services or resources.

Responsibilities

Ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels; Perform trend analysis to proactively detect possible failures; Guarantee that Ericsson delivers a technical solution in accordance with the agreed change request; Act to meet service or resource requirements from an end to end perspective; Execute 2nd Level Incident Resolution and initiate 3rd Level Functional Escalation; Support Problem Management investigation and diagnosis; Execute Service Resource Fulfilment activities including change handling, feature implementation, testing and provisioning; Drive Customer Experience Resolution and Analysis

Requirements

Bachelor’s degree in Telecom, Electrical, or Computer Engineering; 5+ years in RAN Operations; Strong knowledge in LTE FDD/TDD, 5G NR NSA, VoLTE, NB-IoT, ENDC; ENM, OSS, CEM, PM, AMOS

Nice to have

Scripting Python for automation