Domain Support Specialist with Spanish

We are now looking for an experienced Domain Support Specialist to secure technical capability as part of Automated Ops 24/7 running of Services & includes diagnosis, fast domain support, routine resource fulfilment & field technical support. This Job Role is responsible for the coordination, management, and execution of proactive and reactive maintenance activities that require a higher level of support than the one offered by the MS Automation Operations. This shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

Responsibilities

Ensure support for the Incident Management process on RAN; Perform periodical health checks on the network for the domains above; Assist with the post-implementation validation of Major Planned Works on the network; Assist with Problem Management root cause analysis of major incident; Communicate with field technicians during on-site interventions; On regular base shift works, 24/7; Handle from reception until closure of the Trouble Tickets under the Domain Support scope from customer and assure the time restoration within SLA; Be responsible to check constantly and timely the work email and client mailbox, answering all questions and request in a timely manner and taking all necessary actions as per agreed processes; Participate in the creation / updating of the procedures and the Technical Instructions to be in line with the technical standards in force; Provide support in improving technical procedures.

Requirements

More than one year of experience and a great understanding of telecommunication networks and network elements (RAN 5G/ LTE/ UMTS/ GSM architectures, network topologies & standards); Radio Access Network basic knowledge – 2G - GSM, 3G - WCDMA, 4G - LTE, 5G – NR; Basic IP RAN knowledge; English knowledge (B1 level); Spanish knowledge (B1 level) and availability to learn it on the job and via internal courses; Knowledge of LINUX operating systems is a plus; Ability to work on legal holidays or during nights; Ability to react quickly, communication and teamwork; Concentrated and distributive attention; Analytical technical thinking and good communication skills; Collect, classify and interpret information; Perseverance, task orientation, concentration power, interest in documenting and problem solving, practical spirit, informing, helping.

Nice to have

Knowledge of LINUX operating systems

Benefits

25 + vacation days and additional 2 days off per year for personal time; Flexy time and hybrid ways of working, with additional support for home office from the company; Medical subscription for you and your close family; Life and accidents insurance coverage; Flexible benefits monthly budget and 1000+ offers to choose from (gym, meal vouchers, travel, pension, retailers vouchers, personal development classes, gifts and many others); Short and long term variable pay plans available company wide; rewards and recognition program; refer a friend and choose to work with those close to you; internal communities of CSR Volunteers and sports teams; Learning platforms and programs to develop your skills, as well as curated external content from various libraries.