Donor Services Assistant (Temporary)

The Donor Service Assistant serves as one of the primary points of contact for donors, helping answer their questions, solve their problems, and facilitate their donations as well as participates in the development of messages for donors about MSF’s programs and policies.

Responsibilities

Serve as one of the primary points of contact for donors, helping answer their questions, solve their problems, and facilitate their donations; Participate in the development of messages for donors about MSF’s programs and policies; Answer calls, emails, and mail inquiries to allocated donors and prospective donors to maintain and strengthen existing relationships; Act as a first point of contact for resolving customer queries and complaints; Manage basic aspects of the data management system with guidance from senior colleagues; Build effective working relationships within the internal client organization and contribute to the management of the partnering relationship; Produce, update and provide best practice support on a wide range of MS documents, databases and other departmental systems.

Requirements

Minimum two years’ administrative experience, preferably in a customer service and/or non-profit environment, plus B.A., or equivalent experience; Strong interpersonal, written and oral communications skills; Proven administrative skills including keen attention to detail with ability to track multiple projects at one time.