E-Commerce Associate

We are looking for an eCommerce Associate to own the day-to-day running of our direct-to-consumer (D2C) and marketplace channels for Bolt. Earth's EV charging products. You will manage the full order lifecycle across Shopify and Amazon/Flipkart (plus offline orders), run promotions and discounts, coordinate logistics and post-delivery/installation service, and work closely with the Inside Sales team on CPQ (Configure, Price, Quote) requirements.

Responsibilities

Process, track, and fulfil online orders end-to-end across Shopify and Amazon (and other marketplaces as they are added); Keep product listings, pricing, inventory, and stock levels accurate and synced across all channels; Monitor order dashboards daily, resolve stuck or failed orders, and flag exceptions quickly; Manage cancellations, returns, replacements, and refunds within defined SLAs; Manage offline orders end-to-end and record them accurately alongside online channels; Support CPQ (Configure, Price, Quote) requirements with the Inside Sales team; Help prepare and validate quotes, configurations, and pricing for prospective and bulk/offline orders; Ensure smooth handover of Inside Sales orders into order management and fulfilment; Keep pricing, product, and discount data consistent between CPQ, quotes, and eCommerce channels; Set up and manage discount codes, coupons, and promotional campaigns across channels; Coordinate marketplace deals and sale events with the marketing team; Track promotion performance and margins to ensure offers are accurate and profitable; Coordinate with courier and 3PL partners to ensure timely dispatch and delivery; Track shipments, resolve delivery issues (delays, RTOs, damages), and manage reverse logistics; Coordinate charger installation and activation with the field/service team after delivery; Oversee post-delivery support — handle customer queries, complaints, and warranty/service requests to closure; Maintain strong CSAT and delivery-experience metrics; Prepare regular reports on orders, revenue, returns, and service metrics

Requirements

0–2 years of experience in eCommerce, D2C, retail operations, or customer support (freshers with strong aptitude welcome); Familiarity with Shopify and Amazon/Flipkart Seller Central is a must; Comfortable with spreadsheets (Excel/Google Sheets) and working with data and reports; Strong attention to detail, organization, and follow-through; Good written and verbal communication for customer and partner coordination; A proactive, problem-solving attitude and willingness to learn in a fast-moving environment

Nice to have

Experience with logistics/3PL coordination or reverse logistics; Exposure to marketing tools, CRM, or analytics dashboards; Familiarity with CPQ tools or supporting a sales/quoting process; Genuine interest in EVs, clean energy, and sustainable mobility

Benefits

EV EMI coverage; Courses, mentoring, and feedback; Flexible work options (WFO or hybrid); Flexible schedules, insurance, comprehensive wellness programs, and mental health support; Referral rewards: earn 50% of monthly CTC of the candidate