E-Commerce Logistics & Warehouse Specialist - Eataly Corporate

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

- EAT authentic Italian food at our restaurants, cafés and to-go counters
- SHOP a selection of high-quality Italian, local and homemade products
- LEARN through our classes and our team’s product knowledge

We are seeking a detail-oriented and proactive E-commerce Logistics & Warehouse Specialist to join our team. This hybrid role will oversee the end-to-end logistics of our e-commerce operations, including order fulfillment, returns management, carrier coordination, and inventory control, while also supporting retail warehouse operations. The ideal candidate will ensure seamless collaboration between e-commerce and warehouse teams, maintaining accuracy, efficiency, and customer satisfaction.

Work Environment

Hybrid Schedule: Flexibility to work up to 2 days on-site at the warehouse located in Jersey City, NJ and 3 days in the office in NYC.

Travel: Occasional travel to other warehouse locations

Responsibilities

Monitor and track e-commerce orders from placement to delivery, ensuring timely fulfillment and resolving any delays or issues.; Manage the entire returns process, including receiving, inspecting, restocking, and refund processing, while maintaining accurate records.; Liaise with shipping carriers (e.g., FedEx, UPS, DHL) to negotiate rates, resolve delivery issues, and ensure compliance with shipping policies.; Coordinate with suppliers and internal teams to ensure optimal stock levels for e-commerce, preventing stockouts or overstock situations.; Verify and process invoices from carriers and suppliers, ensuring timely payments and resolving discrepancies.; Track and report on KPIs such as order accuracy, delivery times, return rates, and carrier performance.; Identify inefficiencies in e-commerce logistics workflows and propose/implement solutions to enhance productivity, reduce costs, or improve customer experience.; Manage warehouse operations and coordinate B2B customer orders, while providing operational support to retail stores, ensuring timely fulfillment and effective communication across all channels.; Monitor retail stock levels, conduct regular audits, and reconcile discrepancies between system records and physical inventory.; Assist in receiving, storing, and organizing retail inventory, ensuring efficient space utilization and easy accessibility.; Investigate and resolve inventory discrepancies (e.g., shortages, overages, or misplaced items) in collaboration with the Warehouse Manager.; Coordinate transfers between warehouse locations or channels (e.g., retail to e-commerce) as needed.; Participate in or lead cycle counting initiatives to maintain inventory accuracy.; Work closely with the Supply Chain team to align e-commerce and warehouse operations with broader business goals.; Communicate proactively with Customer Service to address logistics-related inquiries or complaints.; Support Procurement and Finance teams with data and insights for demand planning and budgeting.

Requirements

2+ years in e-commerce logistics, warehouse operations, or inventory management.; Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field.; Proficiency in WMS (Warehouse Management Systems), ERP software, and e-commerce platforms (e.g. Microsoft D365 and Shiphero); Strong attention to detail and ability to analyze data to identify trends or issues in inventory or logistics.; Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.; Excellent written and verbal communication skills to collaborate with internal teams and external partners.; Proactive approach to resolving logistics or inventory discrepancies.

Nice to have

Experience working in a hybrid role (office + warehouse).; Familiarity with 3PL (Third-Party Logistics) providers.; Knowledge of barcode scanning systems and inventory auditing best practices.; Basic understanding of supply chain finance (e.g., freight costs, customs, or duty calculations).; Strong excel and analytical skills.

Benefits

Medical, Dental, Vision Insurance; Paid Time Off; Paid Parental Leave; 401K with match or RRSP; Bonus program; Free family meal daily; Discounts at Eataly; Classes on products and Italian cuisine; Referral bonus program; and more!