E2E Partnership and Business Solutions Officer

Inetum is a European leader in digital services , supporting organizations as they navigate continuous technological change and accelerate their digital transformation. With more than 27,000 consultants and specialists across 19 countries , the company combines strong local presence with international scale to deliver innovative, high-impact technology solutions.

We're looking for a E2E Partnership and Business Solutions Officer who's mission is to be the single point of contact for Corporate Clients, Bank partners such as Fintechs & Startups, or other internal departments needing assistance with client Products and Services within the scope of the department.

Language Skills

- English
- French
- Any other language is a plus

Soft Skills

- Attention to rigor
- Critical thinking, Client focused, analytical ability
- Ability to manage / facilitate a meeting, committee, training
- Business skills: compliance knowledge
- Skills underlining Incident management

Responsibilities

Provide Clients with General product support (e.g: demos, onboarding…) & technical product assistance (e.g: “The setup of my report is wrong”).; Build a positive relationships, communicate continuously with the Client and other involved parties (Sales, Product Owner, Supplier…); Timely report and handle any incidents, complaints and claims according to procedures and policies in place; Take on E2E accountability vis-à-vis the Client, transversal posture across the different departments of the Group (front to back)

Requirements

CRM/Ticketing Tools (Jira, Zendesk,…); Microsoft Suite (Excel, Powerpoint, Word); Application interfacing (API functional knowledge)