EMEA Core CSM

The role of the Customer Success Manager (CSM) is to support a global, pooled book of business to manage renewals and upsell opportunities. This is a great opportunity for a highly driven individual to make an impact and to join a customer success team. This role will be well suited for an individual with strong administrative skills as well as strong communication skills. You will be responsible for supporting all post-sales activities to help customers achieve maximum value from their Sugar investment to secure renewals and help drive product and user expansions.

Responsibilities

Meet and ideally exceed team growth sales goals; Meet and ideally exceed team renewal rate target of 83%, accurately forecasting and closing renewal opportunities on time; Leverage digital-first and 1:many strategies to engage at risk customers to drive adoption and build expansion pipeline; Document and manage your sales & renewals pipeline in our CRM application daily, to 100% accuracy; Partner with our channel to drive joint opportunities to close; Drive customer advocacy – references, case studies, and participation in events

Requirements

Strong administrative skills; 2 years of prior CSM, BDR or sales experience; 1 year or more experience working with a CRM system; A proven ability to manage to a defined plan with stated quarterly objectives; Strong presentation, written and verbal communication skills; Fluent English speaking skills

Nice to have

Solid experience in selling and/or supporting enterprise SaaS solutions; Understanding of SaaS renewal cycles; Track record of exceeding quota

Benefits

UK Pension Scheme; Private medical and dental insurance; Health & Wellness Reimbursement Program; Unpaid sabbatical leave; Educational Resources - Career & Personal Development Program; Various discount programs (i.e. travel, virtual exercises classes, etc.); We are a merit-based company with many opportunities to learn, excel and grow your career!