Enablement Specialist, Go-To-Market Readiness

The Enablement Specialist, Go-To-Market Readiness helps make sure every product launch, pathway, and operational change at OpenLoop reaches the Sales, Customer Success, and Implementation teams accurately, on time, and in a form they can act on. Reporting to the Sr. Manager, GTM Readiness, the role executes key pieces of launch readiness projects, owns updates to existing enablement content, and keeps the source of truth current as the business evolves. OpenLoop is a telehealth support company with a relatively flat organizational structure and core values of Autonomy, Competence and Belonging.

Responsibilities

Execute defined tasks within launch readiness projects, including building Confluence documentation, developing eLearning courses with Articulate and EasyLlama, and drafting toolkit components such as FAQs and quick-reference guides; Conduct discovery interviews with subject matter experts across Product, Clinical Program Operations, and Product Engineering to gather the details revenue teams need, and translate what you learn into clear, accurate content; Apply established enablement frameworks and templates to new products and pathways so every launch follows a consistent, repeatable approach; Own defined projects related to updates to existing programs and products, from identifying what changed through updating Confluence documentation and training materials; Keep GTM content in Confluence organized, current, and easy to find, flagging outdated or conflicting information before it causes confusion in the field; Track work and deadlines in the team's system of record, and close the loop with stakeholders when updates go live; Partner with Product Marketing, Revenue Operations, Revenue Enablement, Clinical Program Operations, and Product Engineering to gather inputs, review drafts, and confirm accuracy of enablement deliverables; Help eliminate the "telephone game" by making sure every customer-facing team receives the same accurate information about what's changing and why

Requirements

2-5 years of experience in a revenue-generating or B2B customer-facing role, such as sales, account management, or customer success; Strong written communication skills, with the ability to turn complex or technical information into clear, plain-language content; Comfort asking questions, chasing down answers, and following through without waiting for perfect instructions; Strong organization and attention to detail, with the ability to manage multiple tasks against deadlines

Nice to have

Experience or certifications in instructional design, employee enablement, or project management; Familiarity with knowledge management systems such as Confluence, an LMS, and project tracking tools such as Jira; Experience in healthcare, digital health, or a B2B services environment