Encounter Specialist Urgent Care

Responsibilities

Participates in daily Care Team Huddles to ensure collaborative care is given to each patient on every visit; Performs review of patient's medical records for upcoming scheduled clinic visit and abstracts pertinent data related to activity within the healthcare system since last visit, quality indicators and the patient's personal clinical goals of therapy; Greets and escorts patient to exam room, obtains and documents all pertinent vital signs and measurements, assesses medication regimen in detail, notes discrepancies, reconciles allergies; Engages patient in conversation regarding reason for visit and overall health, assesses social environment, gaps in care, quality measures and progression/barriers to goals of therapy; Prepares chart with labs or other data for provider access, including reminders for quality indicators; Remains in exam room, enters all findings including physical exam and assessment provider notes, enters provider orders and plan of care instructions, provides patient instructions and educational materials; Documents all activities/interventions, patient/family responses, medication dispensed/prescribed in the electronic medical record; Fulfills other patient care responsibilities including checking schedules, organizing patient flow, assisting patients with walking, transfers, dressing, collecting specimens, preparing for exam, answering calls; Fulfills clerical responsibilities including sending/receiving medical records and reports, facilitation of referrals, completing forms and requisitions, scheduling appointments, insurance verification and pre-certification activities; Enhances professional growth through in-service meetings, educational programs, conferences, and committees; Adheres to applicable state controlled substance regulations; Practices universal precautions and properly handles blood and body fluids; Completes training related to hierarchical condition category (HCC) coding and demonstrates competency when transcribing patient visits

Requirements

Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA); CMA or RMA certification from one of the following national organizations: CMA from American Association of Medical Assistants (AAMA), CCMA from National Health Career Association (NHA), NCMA from National Center for Competency Testing (NCCT), RMA from American Medical Technologists (AMT), RMA from American Allied Health, NCMSMA from National Healthcare Worker’s Association (NHCWA), NRCMA from National Association for Health Professionals (NAHP), NRMA from National Registry of Medical Assistants (NRMA); GED or HS Equivalency Diploma; Completion of an accredited or approved program in Medical Assistant; Knowledge of computer systems and applications; Advanced typing and navigation skills within the electronic medical record system; Critical thinking skills; Solid oral and written communication skills; Advanced knowledge of medical terminology, disease specific goals of treatment, and assessment skills; Knowledge of medical documentation guidelines and practices including legal responsibilities related to confidentiality; Knowledge of standard concepts, practices, and procedures within the designated field; Knowledge of organizational policies, procedures and protocols; Knowledge of common safety hazards and universal precautions to establish a safe work environment

Nice to have

One year of Scribe experience, preferred; Previous experience in medical practice, preferred

Benefits

Sign-on eligible; Base compensation listed within listed pay range; Premium pay such as shift, on call, and more; Incentive pay for select positions; Opportunity for annual increases based on performance; Paid Time Off programs; Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability; Flexible Spending Accounts for eligible health care and dependent care expenses; Family benefits such as adoption assistance and paid parental leave; Defined contribution retirement plans with employer match and other financial wellness programs; Educational Assistance Program