End User Computing Expert

Skilled End User Computing (EUC) with 10+ years of experience in Windows client management via SCCM / Intune. Management of client side technologies such as OS image deployment, disk encryption solutions (MBAM/BitLocker), app packaging. Hands-on engineering and support for enterprise client migrations, including build, deployment, encryption compliance, and rollout support. The role involves understanding business requirements for client workplace technologies and developing suitable automation and solutions for various IT project scenarios

Responsibilities

Management of client side technologies such as OS image deployment, disk encryption solutions (MBAM/BitLocker), app packaging; Hands-on engineering and support for enterprise client migrations, including build, deployment, encryption compliance, and rollout support; The role involves understanding business requirements for client workplace technologies and developing suitable automation and solutions for various IT project scenarios; Design, build, and maintain SCCM and/or Intune device management solution; Perform Patch management; Create Windows 11 OS images and deployment task sequences, including driver integration, image testing, and rollout support; Implement and support BitLocker disk encryption using MBAM and/or SCCM BitLocker Management; Ensure encryption compliance, recovery key management, and reporting; Architect complete client migration in M&A scenarios including readiness checks, deployment support, and post-migration stabilization; Drive automation by leveraging Gen AI workflows technologies, and as well PowerShell, Graph API as suitable; Act as COE for Client solutions within Workplace area - Collaborate with architects, project managers and Business to understand their requirement and provide solutions; Work closely with project teams and local IT during migration and rollout phases

Requirements

Skilled End User Computing (EUC) with 10+ years of experience in Windows client management via SCCM / Intune; B.E/B.Tech or equivalent; 7+ years of Proven work Experience in Workplace – Design, deploy, manage and support End User devices using Microsoft product suites (SCCM, Intune); Strong knowledge of Windows 11 core concepts and client-side troubleshooting; Hands-on experience with OS imaging and deployment (enterprise scale); Experience with MBAM / BitLocker drive encryption and recovery key operations; Proven experience supporting Windows client migrations, advanced troubleshooting techniques; Ability to troubleshoot deployment, encryption, and migration-related issues

Nice to have

Certification on Microsoft Endpoint management, Security, Windows 11 Core preferred; Good Knowledge on Graph API, PowerShell scripting for daily routine work; Knowledge on Gen AI workflow tools such as n8n, Copilot Studio or equivalent; Working models of AI automations is added advantage