Engagement Manager - Japan

Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. The way legal work gets done is changing, and Engagement is at the center of that transformation. We’re looking for an experienced, strategic Engagement Manager to join our growing team and help the world’s top law firms and corporations fundamentally change the way they work with Legora. This is a role for someone who has led change inside large, complex organizations and knows that real transformation is designed and managed. You will own the adoption and long-term success of your accounts: building the relationships, defining the outcomes and serving as the trusted advisor and quarterback who turns Legora into an embedded part of how legal teams operate.

Responsibilities

Design each client’s adoption playbook: the tailored change-management approach, stakeholder map and target outcomes for how that firm adopts Legora and transforms the way they work; Execute against that playbook, sequencing initiatives from initial rollout to firm-wide scaled adoption and adapting as the client’s needs and Legora’s capabilities evolve; Act as a strategic advisor who deeply understands client goals and legal workflows, surfaces high-impact opportunities, and guides teams toward maximum value from Legora; Drive sustained value through a structured operating cadence: success plans, enablement, stakeholder check-ins, training and value reviews; Orchestrate engagement from cross-functional teams to accelerate client success (GTM, Product, Legal Engineering, Engineering, Marketing, Support), maintaining end-to-end account context and coordination; Partner with GTM on key commercial moments to ensure seamless handoffs, continuity, and a great customer experience, and to identify and realize expansion opportunities; Translate customer feedback into action by collaborating closely with Product, Engineering, and Marketing to inform roadmap, positioning, and enablement

Requirements

Strong management consulting background, with experience at a leading global firm considered a strong plus; Strong experience designing and delivering change management and adoption programs within large, complex organisations; Experience building client transformation roadmaps and adoption plans, then driving measurable outcomes; A track record of working with enterprise clients and senior stakeholders; Strong program and project management skills across multiple workstreams; Excellent written, verbal and interpersonal communication skills; High EQ. You know when to listen, advise and act; A genuine interest in AI and how it can transform complex industries; Comfort working in fast-paced, early-stage environments where you help build the playbook; A data-led approach, focused on customer health and outcomes over process

Nice to have

Experience within high-growth B2B SaaS or Legal Tech; Experience working with legal, compliance or other regulated industries

Benefits

Global collaboration: Partner with teams and clients domestic and internationally; Competitive package: Comprehensive salary, benefits, and tools for success; Meaningful work: Your efforts shape how thousands of lawyers use AI daily; In-person environment: Offices designed for ambitious builders; Benefits & Perks: We invest in our people with a comprehensive, thoughtfully designed benefits package