Engagement Manager - Scaled Accounts

Legora is redefining how legal work gets done with an AI-native workspace for legal professionals. The Engagement Manager will drive adoption, technical health and commercial outcomes across a large portfolio of law firms and corporate legal teams, designing and executing a scaled, technology-led adoption program while reserving high-touch interactions for the most impactful moments.

Responsibilities

Own the post-sale motion end-to-end for a large portfolio of law firms and corporate legal teams across the North American scaled portfolio; Design the scaled adoption playbook, including tech-led onboarding, enablement, and change-management motions; Execute the playbook by sequencing automated touchpoints and interventions from initial rollout to firm-wide adoption; Facilitate strategic touchpoints with the highest-stakes accounts while using one-to-many enablement for the rest of the portfolio; Drive sustained value through templated success plans, scaled training and digital value reviews; Manage portfolio health by monitoring adoption and utilization signals to flag and act on risks and growth opportunities; Own renewal and expansion commercials for the scaled program, informed by portfolio hygiene, forecasting and data utilization; Orchestrate engagement across Product, Legal Engineering, Engineering, Product Marketing and Support; Translate scaled customer feedback into action with Product, Engineering and Product Marketing

Requirements

Scaled customer success, renewal management, or customer education background with a demonstrated track record of designing and delivering programs that serve large customer bases; Experience building repeatable adoption playbooks and educational programs and delivering them at scale across digital channels; 3+ years for Manager, 6+ years for Senior Manager, in scaled or digital customer success, customer operations, account management, or a related field; Track record of driving adoption, retention and expansion with a high-volume portfolio of clients; Ownership of a commercial number, having carried GRR and NRR for a portfolio and run renewal and expansion as repeatable motions; Technical fluency and systems thinking, comfortable configuring and deploying tooling (CS and CRM platforms, AI agents, LMS, data visualization platforms); Data fluency and a metrics-driven approach to customer health, forecasting and portfolio strategy; Exceptional program, project and prioritization skills; High EQ; A love of fast-paced, early-stage environments

Nice to have

Ideally with exposure to high-growth B2B AI verticals or Legal Tech

Benefits

Global collaboration with teams and clients across Europe, APAC, and North America; Competitive salary, benefits, and tools for success; In-person environment at Union Square office with company-provided lunch daily; Medical, dental and vision plans (Aetna, Kaiser Permanente, MetLife, Vision Care); HSA or Healthcare FSA; Generous parental leave; Free access to Maven Clinic; Dependent Care FSA; Free One Medical membership for employees and dependents; Pre-tax commuter benefits; Life Insurance and STD/LTD; 401(k) with generous company match; Unlimited PTO; Voluntary benefits including identity protection (Aura), legal coverage (MetLife), and pet savings programs