Engineer, Professional Services

Parallel Wireless is a U.S.-based pioneer in Open RAN innovation, transforming how mobile networks are built, optimized, and powered. Through our GreenRAN™ portfolio, we enable operators to deliver next-generation connectivity with unmatched energy efficiency, automation, and flexibility.

Responsibilities

Will be part of a 24x7 remote network monitoring team working on a rotating shift basis.; Responsible for KPI and technical reporting for the Customer Support team.; Collaborate with peer teams to identify their specific reporting requirements.; Deliver daily, weekly and monthly reports to internal teams.; Define and document methodologies and procedures for recurring reports.; Implement automations to reduce the report generation effort and to increase accuracy in the reporting results and information.; Assist with the presentation and explaining technical analysis, KPIs, Statistics and Root Cause Analysis to customers for their production environment and mission critical systems.; Understand system management on a wide range of network technologies including GSM, UMTS, LTE, 5G and proprietary systems.; Perform first level technical support and analysis on issues found during network monitoring.

Requirements

Minimum 3 to 5 years of hands-on technical support or similar experience in the Radio Access Network of the mobile phone industry.; Direct experience presenting and explaining detailed KPIs and metrics to Customers and internal company teams.; Strong interpersonal skills with the ability to cultivate a motivated and cohesive team environment.; Must be able to work in 24x7 shift environment with a flexibility to work diverse schedule.; Experience in RAN or RF Engineering a major plus.; Experience in any one of the 5G, LTE, UMTS, GSM and other Radio Access Technologies.; Experience with LAN/WAN, Routing protocols, TCP/IP, QoS, Tunneling and security protocols.; Unix/Linux systems knowledge.; Kubernetes, AWS, server virtualization and cloud experience a plus.; Knowledgeable in wireless operator methods and practices.; Strong written and verbal communications skills.; Ability to understand technical issues.; A team player who works well with shared responsibilities.; Ability to adapt quickly to changing environments and manage parallel time-critical tasks.; Good understanding of 3GPP standards.; Experience with Excel or other statistical analysis tools.; Ability to multi-task in a fast-paced environment.; Bachelor’s (B.E/B.Tech) or Master’s degree (M.E. or M.Tech.) in Electronics/Tele-Communication/Computer Science Engineering, or equivalent training, education and experience.