Engineering Manager

To achieve excellence in day-to-day operational execution of preventative and reactive maintenance programs incorporating industry best practice, innovative maintenance techniques and statutory and contractual compliance. Execute and implement the maintenance strategy and account management plans established by the Account Manager for the assigned data centre site. Oversee the daily operational management and control of all plant, mechanical and electrical systems and coordinate immediate remedial action in the event of critical incidents. Provide hands-on supervision and direction to multi-skilled Engineering Operations teams made up of directly employed staff and appointed vendors. Serve as the primary on-site operational contact for routine client communications and ensure all staff and vendors strictly adhere to client and JLL's policies and procedures. Reports to the Account Manager.

Responsibilities

Execute the maintenance strategy and operational plans established by the Account Manager; Implement planned and reactive maintenance activities utilizing the CMMS platform within approved budgets; Oversee day-to-day site operations, including shift coordination and resource allocation; Serve as primary on-site point of contact for daily operational matters and routine client communications; Coordinate site access, permits and daily operational requirements with clients; Escalate strategic issues, contract matters and critical incidents to Account Manager; Prepare and provide input to weekly/monthly site operational reports; Maintain accurate operational records, logs and documentation in CMMS; Provide direct, daily supervision to on-site engineering technicians and operations staff; Conduct regular site walkthroughs and inspections; Lead immediate response to operational incidents and equipment failures; Coordinate day-to-day activities with contractors, specialist vendors and suppliers; Execute operations within approved budget established by Account Manager; Ensure compliance with statutory regulations on fire, health and safety standards; Implement continuous improvement initiatives directed by Account Manager

Requirements

Tertiary qualifications in mechanical, electrical or operational engineering discipline; 3-5 years of relevant experience in engineering or construction services; 1-3 years' experience in operation of electrical and mechanical services in Tier III or equivalent data centre; Critical environment experience within hyper-scale sized site; Experienced with CMMS platforms and operational reporting; Hands-on technical and supervisory experience in data centre operations; Bilingual capability: Business-level communication in both English and Japanese; Operationally focused; Detail-oriented; Responsive; Team-oriented; Communicative; Adaptable; Self-motivated and energetic; Able to work effectively in matrix reporting environments; Able to handle stressful situations calmly