Enterprise Account Manager

Pulley helps the country’s top architects, builders, and retailers speed up every project in their portfolio. As Pulley's second Enterprise Account Manager, you'll own a portfolio of approximately 20–40 enterprise and mid-market customers. This is a quota-carrying role responsible for driving renewals, expansion, and long-term customer success while partnering closely with our customer-facing services team to ensure customers get the most value from both our software and our permitting expertise.

Responsibilities

Own customer relationships from onboarding through renewal; Drive renewals, expansion, and long-term account growth across your portfolio; Build relationships with stakeholders at every level, from day-to-day users to executive sponsors; Lead executive business reviews, strategic account planning, and customer success conversations; Partner closely with our customer-facing services team, Product, Engineering, and Sales to deliver exceptional customer outcomes; Bring customer feedback and market insights back to the business to improve our product and customer experience

Requirements

3 - 5+ years of experience in Enterprise Account Management, Customer Success, or another quota-carrying commercial role; Experience owning renewals, expansion, and revenue growth within existing customer accounts; Experience managing complex B2B accounts with multiple stakeholders, including executive-level relationships; Strong commercial instincts and a track record of consistently achieving quota; Excellent communication, organization, and account planning skills; Comfortable operating in a fast-moving startup environment where you're willing to do both strategic and tactical work; Excited to work hybrid from our New York City office

Nice to have

Experience in construction technology, property technology, or another operationally complex B2B SaaS business; Experience partnering closely with customer delivery, operations, or professional services teams