ER and Wellbeing Advisor

At Catch22, we are proud of our reputation as a modern and progressive employer. Our 1,300 colleagues and 300 volunteers work at every stage of the social welfare cycle, supporting over 60,000 individuals from cradle to career. Our work spans education, social justice and rehabilitation, children's social care, family support, social action and getting people into work.

Our People Team is based in Brasted, Kent and supports our 140 services and schools that operate across the country. We are are a team of nearly 20 and work from our offices in Brasted, Kent.

As the ER and Wellbeing Advisor for Catch22 you will provide expert, practical and risk-aware support to managers and colleagues, ensuring employee relations and wellbeing issues are managed fairly, lawfully and in line with Catch22’s values.

As part of this role, you will also work collaboratively across the People Team supporting the Strategic People Partners as and when required, particularly in the areas of bids, TUPE, and redundancy.

You will be required to hold a caseload of ER cases and log all queries, creating relevant files and escalating where appropriate.

Other duties will involve monitoring and carrying out sickness reviews for employees and liaising with Occupational Health. Supporting managers with complex sickness absence and health related capability matters and supporting conflict resolution through facilitating difficult conversations.

Please click here to see the full Job Description and Person Specification.

Key Success Measures for this role include

- ER Case Management
- Case Quality and Risk Management
- Manager Capability Building
- Absence and Wellbeing Outcomes
- Stakeholder Engagement
- ER Data collection and insight
- Process Improvement and Consistency
- Contribution to People and Culture Plan

Requirements

CIPD Level 5 or equivalent experience in a people operations team; Level 2 English and Maths; Experience working with HR information and Case Management systems and Microsoft Office - Word and Excel.; Ability to build and develop good working relationships and work independently and collaboratively.