ERP Carmona

Sutherland is seeking a dynamic and intuitive person to join us as a Professional Talent Acquisition / Recruiter. We are a group of energetic and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Requirements

KEY RESPONSIBILITIES:; Resolve customer issues and upsell;; Identify and relate with various customer needs and scenarios;; Provide customer resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner;; Remain updated in client and industry led processes, technology applications, utilities, and products;; Utilize various client based tools and applications for customer management and servicing;; Transfer customers to appropriate departments when required;; Conduct data entry, documentation, and case management;; Work and partner with others within a team-based environment; and; Achieve and maintain required metrics and goals.; KEY RESPONSIBILITIES:; Resolve customer issues and upsell;; Identify and relate with various customer needs and scenarios;; Provide customer resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner;; Remain updated in client and industry led processes, technology applications, utilities, and products;; Utilize various client based tools and applications for customer management and servicing;; Transfer customers to appropriate departments when required;; Conduct data entry, documentation, and case management;; Work and partner with others within a team-based environment; and; Achieve and maintain required metrics and goals.