EUC Engineer (IT) | GPC Asia Pacific

A rare opportunity exits to join the GPC Asia Pacific Business Systems team in the EUC Support Specialist role at our GPC Support Office. The purpose of the role is to ensure that IT Technology within the organisation is supported by a support specialist that can own and deliver a high level of service/solutions to all stakeholders in a timely and effective manner whilst managing conflicting priorities and ensuring stakeholder satisfaction. This is a hands-on role that requires a self-starter that can work autonomously and deliver on GPC values on each occasion. As an onsite team member located in Auckland, you will be required to manage duties between supporting executives and the business team located within the GPC support office in Mt Wellington, supporting the broader business in ensuring the availability of service to the GPC Asia Pacific network of stores, warehouse and offices over 500+ locations in Australia, New Zealand. The ideal candidate must be passionate about I.T, provide exceptional customer service and be able to work across technology boundaries to support our business and delivery on Service level Agreements.

Responsibilities

Manage a high level of engagement with technical operation leads located in Australia; Coordinated execution of projects task with support of Technical Leads and Project Managers; Deliver weekly updates to EUC Manager on support provided and progress; Ensure support office I.T services are well maintained and operational; Provide priority assistance for on-site support at GPC and Motion Support Office; Manage IT Asset within the business and ensure compliance with standards; Maintaining at all-times a strong focus on effective delivery of service to variable business units

Requirements

Graduate diploma in Information Technology or equivalent; 5+ years' experience working in an IT Support Role with multiple disciplines; Proficient in time & priority management; Skilled in the use of Service Now for IT Service Management; Expert knowledge in Active Directory (Users, Groups, Policy); Proficient in application patching and deployment via SCCM & Intune; Experience within a corporate Mac environment; Experience with asset management & tracking within corporate environment; Experience supporting remote handheld devices (Zebra, Honeywell); Experience supporting office & store printer functionality; Experience in 0365 service management (Email, Teams & Office Apps); Excellent knowledge of Windows 11 Operating system & corporate applications; Expert in creation of knowledge base articles & keeping documentation; Passionate about I.T; provide exceptional customer service; able to work across technology boundaries

Nice to have

BigFix experience desired

Benefits

Free onsite parking; Staff discounts across the GPC Asia Pacific group of companies; Employee assistance program; A highly safety conscious work environment; Parental leave top-up allowance; Paid volunteer leave allowing you to give back to your chosen charity/community organisation