Event Day Ticket Seller

The Event Day Ticket Seller is responsible for providing exceptional customer service and maximizing individual ticket sales on event day.

Responsibilities

Efficiently facilitate ticket sales, will call and provide exceptional customer service at ticket sales windows; Demonstrate a high degree of proficiency of the ticketing and point of sale software; Accurately and efficiently process orders, apply payments and ensure accurate delivery of event tickets; Enter and/or update customer account information; Ability to make decisions during high-pressure situations; Maintain organization of tasks and event documents; Ability to work well with people and exceptional interpersonal skills; Attention to detail and organized with cash handling and basic accounting principles; Work a flexible schedule including nights, weekends, and holidays; Meet attendance and punctuality requirements, including 75% schedule availability on event days; Provide exceptional customer service at the Ford Field ticket sales windows; Accept other responsibilities and duties required by the supervisor consistent with the objectives and essential functions of this position

Requirements

High school diploma or GED preferred; Must be customer-service oriented and have a fan-friendly attitude; Ability to figure simple mathematical problems; Ability to respond effectively to the most sensitive inquiries or complaints; Must be reliable and exhibit commitment to meeting both the work schedule and job requirements; Experience in customer service and guest relations; Working knowledge of Microsoft Office products; A high degree of technological competence; Oral and written communication skills; Ability to speak in a professional manner via telephone/in person with guests, fans and staff; Must be available for a minimum of 75% of all ticketed events at Ford Field, with scheduled event day shifts of roughly four hours

Nice to have

High school diploma or GED; Experience in customer service and guest relations; Working knowledge of Microsoft Office products