Event & Production Manager John Paul Jones Arena

The Production and Event Manager at John Paul Jones Arena, by performing personally or delegating and under the general supervision of the Director of Operations, will provide professional client services support in the planning, organization, and management of events of all sizes within the facility, while interacting with clients, facility staff and related personnel to assure all event needs are fulfilled. The role will monitor the logistics of these events, and all event coordination tasks after events are booked through the conclusion.

Responsibilities

Meet with promoters and client groups to plan and organize assigned events and/or meetings and look for opportunities to promote all features/services of the stadium to increase profitability; Communicate with promoters/clients to obtain necessary technical requirements for developing and executing a plan to create diagrams, fulfill riders, conduct advances, schedule and supervise labor calls, and process equipment orders for events; Guide promoters/clients in preparation of events by interpreting and explaining contract provisions, policies and procedures; Coordinate activities with internal departments, various service contractors, other service providers and external entities as needed for assigned meetings and/or events; Work with finance department to prepare cost estimates and final billing for events; Keep clients informed as to status of deadline schedules, including event timelines for department staffing confirmations, meeting room set-up specifications, tour request finalization and technical needs confirmations; Day of event monitor event, maintaining close contact with clients and facility staff to ensure successful events, and follow up on all client requests, concerns, and problems; Supervise and train event day staff and oversee all aspects of facility operations related to assigned meetings and/or events; Assist and seek process improvements in scheduling operational set-ups and strikes to provide and remove equipment or service needs and increase profitability and facility offerings; Serve as manager on duty as required; Supervise the local IATSE part-time employees during conversions, show calls and daily operations; Conduct interviews, training and performance reviews of department employees, create schedules and assign tasks to Event Coordinators; Attend appropriate planning, organization and other event and facility meetings in support of facility operations

Requirements

At least 2 years concert and live production experience and/or training; Bachelor's degree from a four-year college or university; Working knowledge of the principles of facility management, services, and equipment for a similar facility; Ability to prioritize multiple projects; Excellent communication and interpersonal skills; Excellent time management, organizational, planning, and solution focused skills; Knowledge in facility capabilities and event related services, including technical requirements (staging, rigging, IATSE, NFPA Code) of major concerts, family shows and sporting events; Experience in the principles and techniques of supervision, training, and other administrative duties; Ability to manage and resolve conflict, make common sense decisions and exercise proper action during high tension and stressful situations; Strong leadership skills reflected in professional presentation, appearance, and work ethic; Knowledge using Microsoft Office specifically Word, Excel, PowerPoint, and Outlook; Ability to work under limited supervision and to interact with all levels of staff including management; Ability to work long and irregular hours that may vary due to functions and may include day, evening, weekends, and holidays

Nice to have

Venue management (arena or stadium) experience; Knowledge using AutoCAD or similar

Benefits

Medical insurance; Dental insurance; Vision insurance; Life and disability insurance; Paid vacation; 401k plan