Event Production Manager- NEW OPENING LIVE EVENTS

Convene Rathbone is set to open in Spring 2027 in the heart of London's West End as one of the city's most anticipated new Meetings & Events destinations. The 54,000-square-foot venue at One Rathbone Square will combine Convene's signature hospitality with industry-leading production capabilities. As a member of the opening team, the Event Production Manager will join the Planning team and act as the ultimate bridge between clients and on-site teams, bringing physical, hybrid, and virtual meetings to life.

Responsibilities

Act as the primary point of contact for the client during the planning process; Liaise with on-site event, technology, and control room teams to ensure a seamless meeting event experience; Ensure the client's vision for their event is executed and the client is supported from kick-off to post-event; Act as project manager and ensure completion of on-site responsibilities by the Event Operations Team; Plan and oversee meetings programs across physical, hybrid, and virtual products; Communicate verbally and in writing with associates, clients, and all Convene departments; Serve as pre-sales support for the Sales team, advising on deadlines and requirements; Develop event timelines and communicate pre-production deadlines; Schedule and host kick-off calls with clients; Prepare and distribute all room diagrams; Work closely with the culinary and service team to finalize menus and timing; Partner with AV Production to plan run of show for physical and hybrid Studio Events; Host client Run of Show Review with AV Production team and Event Operations Manager; Assign and manage event tasks in project management tools; Create and maintain detailed event documentation for each booking; Responsible for the creation of PEOs, program diagrams, and invoices; Support the Event Site Production team with livestream event platform details; Manage client expectations on available platform features and work with Product and Design teams on future enhancements; Conduct pre-event and post-event debriefs for internal stakeholders; Follow up with clients on post-event deliverables; Conduct weekly event meetings and regular PEO meetings; Provide status updates on pre-production milestones; Supervise the calculation of all program checks and ensure client approval and signatures; Ensure the collection of all program balances

Requirements

Candidates must currently reside in the UK and be able to work in the UK without sponsorship; 3+ years in a customer-facing role; Prior experience in event planning and project management; Comfort using web-based collaboration tools, including, but not limited to, Slack, Salesforce, SmartSheets, Google Suite; Strong business acumen and staying cool under pressure; Natural problem solver, obsessed with finding appropriate solutions to meet customer needs; Able to multitask and obsessed with customer satisfaction

Nice to have

Familiarity with SaaS, event platform/video/web conferencing

Benefits

Private medical insurance; Subsidised eye care; Subsidised fitness membership; Employee Assistance Program: well-being support and personal advice programme; 25 days annual leave plus bank holidays; Company sick pay; Bonus scheme; Interest-free loan for rail season tickets & further education; Subsidised bicycle purchase through the Cycle to Work scheme; Continuous professional and personal development support; Employee recognition and reward programs; Opportunities to volunteer, donate, and participate in community give-back initiatives; The opportunity to have a significant impact on your team and the business