Exchange Admin / M365 Admin

We are seeking an experienced Microsoft 365 L2 Engineer to support, administer, and troubleshoot M365 services for our global customer. The ideal candidate will have hands-on expertise with Exchange Online, Teams, SharePoint, OneDrive, Intune, and core identity technologies such as Azure Active Directory. This role provides L2 operational support, escalations, and service improvements.

Responsibilities

Support during USA hours and flexibility to be available during non-business hours for any outage support; Work with OEM to handle issues and support; Provide support for Microsoft 365 services including Exchange Online, Teams, SharePoint Online & OneDrive, Microsoft Forms, Planner, Power Automate; Manage user provisioning, licensing, and access in Azure AD; Assist with user onboarding/offboarding processes; Troubleshoot Outlook/Exchange connectivity, mailbox migrations, distribution lists, and shared mailboxes; Assist users with Teams collaboration issues, channels, Teams policies, and feature administration; Administer Conditional Access, MFA, and security policies; Support DLP, retention labels, sensitivity labels, and encryption; Handle security alerts related to compromised accounts, login anomalies, and phishing reports; Manage identity lifecycle operations and Azure AD group administration; Support Intune device enrollment, compliance policy issues, and application deployments; Troubleshoot configuration profiles, compliance failures, and update policies; Manage tickets, SLA adherence, and escalations from L1; Perform tenant monitoring and service health reviews; Maintain SOPs, runbooks, and documentation

Requirements

Strong hands-on experience supporting Microsoft 365 services in enterprise environments; Exchange Online Administration; Teams Administration & Troubleshooting; SharePoint Online & OneDrive Support; Azure AD / Entra ID Administration; Intune Support (L2 Level); Conditional Access & MFA; DLP & Email Security; Outlook Troubleshooting & Mail Flow Management; Strong communication and problem-solving skills; Bachelor’s degree in IT, Computer Science, Engineering, or equivalent experience

Nice to have

MS-900; MS-102; AZ-900; SC-900; Hybrid Exchange Environment Experience; PowerShell scripting basics; Knowledge of Microsoft Defender for Office 365