F&B Team Leader (evenings)

The Novotel London Bridge is a 4-star hotel located close to the South Bank (SE1 9HH) with Tate Modern, The Shard and St Paul's Cathedral just around the corner. There are 182 chic bedrooms, Gourmet Bar and Restaurant as well as fitness centre.

This role will require you to work evenings and often finishing after 12am.

Job Purpose

To support the smooth and efficient operation of the hotel bar, ensuring excellent guest service, high operational standards and a positive team environment.

Responsibilities

Lead and support the bar team during daily operations and service.; Ensure guests receive friendly, professional and efficient service.; Assist with opening and closing procedures, including cash handling and stock checks.; Maintain high standards of cleanliness,; Presentation, hygiene and health & safety.; Prepare and serve drinks in line with hotel standards and responsible service requirements.; Monitor stock levels and minimise waste and breakages.; Train, coach and support team members to improve performance and service standards.; Deal confidently with guest requests, feedback and complaints.; Ensure all bar procedures and hotel policies are followed.; Support the F&B Manager with the smooth running of the department and act as a role model for the team.

Requirements

Previous bar or F&B experience preferred.; Strong customer service and communication skills.; Confident, organised and able to lead a team.; Good knowledge of drinks and bar service.; Ability to work under pressure in a busy hotel environment.; Professional attitude with a strong focus on guest satisfaction.