Failsafe Officer

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This is a Full Time, Fixed Term Contract for 12 months.

The Failsafe Officer quality assurance processes are responsible for the oversight of patient management from front-end registration to ensuring adequate database validation and cleansing.

Failsafe is essential to safe guard Diabetic Eye Screening Programme patients as they move through the complex diabetic eye screening programme care pathway, escalating concerns or omissions to local DESP managers in accordance with policies and procedures. This will be achieved by ongoing data audits, list validations and liaising with multiple stakeholders, following the policies and procedures and regularly audit for compliance.

Responsibilities

Provide telephone support for patients regarding their appointments. Booking, rearrangement and cancellation of appointments in accordance with programme requirements; Validation and cleansing of the single collated list; Have oversight of the patient cohort to ensure all patients are accounted for and regularly audited (including but not limited to: opted out, medically unfit, not diabetic, pregnant). This will include liaising with stakeholders involved with patient care, for example: GPs, practice nurses and administrative teams, Diabetologists, Obstetricians and Paediatricians; Liaise with key stakeholders to ensure that all patients are in the correct pathway, supported by systematic auditing and tracking; Liaise with Hospital Eye Services to ensure patients referred, receive an initial appointment within NDESP criteria and track their status ensuring they return to the care of the DESP on discharge from the hospital eye services.

Requirements

Excellent IT skills and a working understanding of Microsoft Office software. Excellent organisational and administrative skills; Microsoft Excel experience and basic data management; Ability to work under own initiative without close supervision, can prioritise own workload against competing priorities, use problem solving skills and maintain effectiveness sometimes under pressure.; Minimum of 2 GSCE’s – Grades A to C in English and Maths or equivalent qualification.; Successful applicants will be required to undertake a standard disclosure with the Disclosure & Barring Service upon entry and thereafter every 3 years.